Aidan Silva
Tucson,AZ
Summary
Skilled food server at prestigious venues like The Ritz-Carlton and Casino Del Sol, I excelled in customer service and menu knowledge to enhance dining experiences. I specialize in food safety and upselling, training staff to boost performance and improve guest satisfaction. With strong communication abilities, I manage high-volume dining effectively, ensuring positive experiences and efficient table management. I'm adaptable and a problem-solver in fast-paced environments, contributing to the restaurant's reputation for service excellence. Bringing over four years of experience, I focus on conflict resolution, organizational skills, and attention to service quality.
Overview
4
4
years of professional experience
Work History
Food Server
Ritz Carlton
Tucson, Arizona
07.2023 - 04.2024
- Served food at the Ritz-Carlton with enthusiasm and precision.
- Provided top-tier customer service, enhancing the dining experience.
- Mastered the menu to provide detailed dish descriptions.
- Resolved customer complaints, maintaining a positive atmosphere.
- Streamlined table management to reduce wait times and increase turnover at Ritz-Carlton.
- Trained new staff on menu details and customer service protocols, boosting team performance.
- Analyzed guest preferences to tailor recommendations, elevating the dining experience.
Food Server
Casino Del Sol
Tucson, AZ
10.2022 - 07.2023
- Skill in working courteously with guests and developing and maintaining good working relationships.
- Ability to adapt well to an environment that involves large numbers of guests, and loud, continuous high noise levels.
- Respond to guest needs by providing continuous service until their departure.
- Create a comfortable, pleasant atmosphere for guests by being friendly and engaging in conversation as time permits.
- Maintain cleanliness of work areas throughout the shift, practicing clean-as-you-go procedures.
Chile Distributor
Edward Cordova Distributing
Tucson, AZ
05.2020 - 07.2023
- Managed product distribution, including loading, unloading, and stocking of chili and spices.
- Maintained consistent delivery routes during the COVID-19 pandemic.
- Ensured that grocery stores and restaurants were fully stocked.
- Gained expertise in retail and wholesale distribution.
- Oversaw the precise stocking of products, ensuring accuracy in inventory and delivery.
- Adapted to new distribution strategies to enhance efficiency and meet evolving market needs.
Ava Concessions Runner
Casino Del Sol
Tucson , AZ
10.2022 - 12.2022
- Ensured seamless operations in a fast-paced, high-stress environment.
- Maintained excellent working relationships with colleagues and customers, supported team dynamics by effectively communicating, and following through with tasks.
- Pioneered innovative delivery methods, setting new service benchmarks.
Education
High School Diploma -
Saint Augustine Catholic High School
Tucson, AZ05-2020
Skills
- Food handling
- POS system operation
- Menu presentation
- Garnishing
- Food station setup
- Conflict resolution
- Attention to detail
- Time management
- Sales techniques
- Tableside service
- Effective customer upselling
- Allergy awareness
- Food safety practices
- Safe food handling
- Dining customer service
- Food preparation
- Hospitality and accommodation
- Buffet setup and takedown
- POS system operations
- High volume dining
References
Ed Cordova
Santa Cruz, Chile Distributor
[520] 883 8475
- Luis Corella
Ignite Assistant Manager, The Ritz-Carlton
[520] 609 8415
- Karyl Sutherland
Banquet Captain, Casino Del Sol
[860] 861 9919
Timeline
Food Server
Ritz Carlton
07.2023 - 04.2024
Food Server
Casino Del Sol
10.2022 - 07.2023
Ava Concessions Runner
Casino Del Sol
10.2022 - 12.2022
Chile Distributor
Edward Cordova Distributing
05.2020 - 07.2023
High School Diploma -
Saint Augustine Catholic High School