Aidan Smith
Hyatt Place Saratoga/Malta
Cambridge
1
Certification
4
years of professional experience
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Work History
Assistant General Manager
4 Months- Led daily operations to enhance guest satisfaction.
- Developed training programs to elevate staff performance and improve service standards.
- Implemented inventory control systems to optimize resource allocation and reduce waste.
- Conducted regular audits to ensure compliance with safety regulations and quality standards.
- Currently serving as the property World of Hyatt Specialist.
- Completed all purchasing for housekeeping and front office departments.
- Monitored and set labor budget for the property based off occupancy and revenue.
Front Office Manager
6 Months- Oversaw front office operations to ensure seamless guest check-in and check-out processes.
- Managed team scheduling and trained staff to enhance service delivery and operational efficiency.
- Developed training programs for new hires, fostering a culture of excellence among front office staff.
- Completed purchasing for kitchen and bar.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Oversaw all hiring of new front office staff
SENIOR RIDES SUPERVISOR
1 Year 7 Months- Promoted to Core Supervisor in July of 2024
- Senior Site Controller for Skycoaster
- Trained new employees on company policies, procedures, and work ethics to ensure compliance and foster a strong work culture
- Collaborated with upper management to develop operational strategies that enhanced departmental efficiency
- Asses staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Assess staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Coordinated schedules for leadership employees to ensure adequate staffing.
- Oversee Fright Fest roll-out and work with fellow leadership to design new concepts and theme areas
LIFEGUARD - AQUATICS SUPERVISOR
1 Year 9 Months- Oversee team of 20-30 employees per day
- Ensure the safety and well-being of 300-500 guests daily
- Monitor swimming areas and slide operations
- Engage with guests and educate on park safety protocols
- Communicated effectively with fellow employees and patrons
- Conduct routine safety audits
OPERATIONS SUPERVISOR
1 Year- Supervise a team of 20-30 ride operators to make sure all rides are operated in a safe and efficient manner
- Place team members at rides in accordance with certifications
- Run break plans to meet New York State labor regulations
- Train team members to operate rides according to company and New York state standards
- Routine safety audits for ride operations
- Run operations dispatch for rides, maintenance, retail, and food and beverage departments
- Engage with guests per Six Flags guest service policies and ensure team members do the same
- Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
- Evaluated employee performance against set objectives on an ongoing basis
LEAD RIDE OPERATOR
7 Months- Operate rides in a safe and efficient manner
- Lead/supervise a small team
- Complete daily paperwork
- Customer service
RIDE OPERATOR
4 Months- Ensured that all riders followed posted rules while riding the attractions.
- Monitored riders for compliance with height restrictions, ensuring that they met the requirements for each ride.
- Performed daily inspections of ride equipment before opening the ride to ensure guest safety.
- Utilized excellent communication skills to deliver instructions clearly to guests prior to boarding the ride.
- Worked closely with other Ride Operators as part of a team environment.
Education
HIGH SCHOOL DIPLOMA
Skills
Computer Operation
Conflict management
Decision-making
Processes and procedures
Operations management
Financial management
Documentation and reporting
Multitasking
Opera Cloud and Colleague Advantage
Lock Out Tag Out
Staff development
Standard evacuation procedures for stranded ride units
Training and mentoring
Team building
Schedule development
Policy enforcement
Customer service
Quality assurance
Staff management
Training and development background
Food safety and sanitation
Certification
- Skycoaster Site Controller, 06/01/23, 09/15/23, 10/11/24, Oversee safe operation of Skycoaster including all operations and maintenance procedures
- Ellis and Associates Lifeguard Certification
- AIMS Operations Technician Level1, 1/19/2025.
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant General Manager
Hyatt Place Saratoga/Malta
04.2026 - CurrentRead More
Front Office Manager
Hyatt Place Saratoga/Malta
10.2025 - 04.2026Read More
SENIOR RIDES SUPERVISOR
SIX FLAGS GREAT ESCAPE
03.2024 - 10.2025Read More
LIFEGUARD - AQUATICS SUPERVISOR
SIX FLAGS GREAT ESCAPE
01.2024 - 10.2025Read More
OPERATIONS SUPERVISOR
SIX FLAGS GREAT ESCAPE
03.2023 - 03.2024Read More
LEAD RIDE OPERATOR
SIX FLAGS GREAT ESCAPE
08.2022 - 03.2023Read More
RIDE OPERATOR
SIX FLAGS GREAT ESCAPE
04.2022 - 08.2022Read More
PLATT TECHNICAL HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Read More