Aidana Taalaibek Kyzy
Schaumburg,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
Transnational Carriers
Mount Prospect, IL
12.2023 - Current
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Tracked and reported on dispatcher performance metrics.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Managed daily delivery and work schedules to maximize coverage.
- Provided feedback on individual performance reviews for each dispatcher under their supervision .
- Prioritized and organized tasks to efficiently accomplish service goals.
Dispatcher Manager
TMS TRANSPORT SOLUTIONS
Lockport, IL
01.2023 - 12.2023
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Ensured that all vehicles met DOT standards for safety inspections.
- Trained new staff members in proper dispatch procedures.
- Mentored junior team members and managed employee relationships.
- Dispatched drivers to meet daily delivery needs for company customers.
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Assisted with hiring qualified candidates for open dispatcher positions.
- Managed a team of 20 dispatchers, providing guidance and support as needed.
- Organized routes for drivers to maximize efficiency.
- Worked with cross-functional teams to achieve goals.
Dispatcher Manager
Manas Express Corp
Arlington Heights, IL
05.2019 - 11.2022
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Ensured that all vehicles met DOT standards for safety inspections.
- Relayed work orders, messages or information using telephones or two-way radios.
- Prepared daily work and run schedules.
- Provided timely updates to customers about their orders or deliveries.
- Trained new staff members in proper dispatch procedures.
- Mentored junior team members and managed employee relationships.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Addressed questions, problems or requests for service or equipment.
- Organized routes for drivers to maximize efficiency.
- Worked with cross-functional teams to achieve goals.
Dispatcher
MJS ENTERPRISES INC
Chicago, IL
02.2018 - 03.2019
- Relayed work orders, messages or information using telephones or two-way radios.
- Resolved customer complaints related to service issues or delays.
- Participated in team meetings discussing changes in procedures or processes.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Identified locations and needs of callers to accurately send assistance.
Education
BBA - English Pedagogy
Osh State University
Osh, Kyrgyzstan01-2020
Skills
- Positive Communication Skills
- Mentoring and Training
- Data Entry
- Stress Tolerance
- Critical Thinker
- Dispatching Procedures
- Training New Hires
Languages
Russian
Full Professional
English
Professional
Timeline
Dispatch Supervisor
Transnational Carriers
12.2023 - Current
Dispatcher Manager
TMS TRANSPORT SOLUTIONS
01.2023 - 12.2023
Dispatcher Manager
Manas Express Corp
05.2019 - 11.2022
Dispatcher
MJS ENTERPRISES INC
02.2018 - 03.2019
BBA - English Pedagogy
Osh State University