Heather L Carpenter
Summary
Resourceful Dispatch Supervisor recognized for high productivity levels and ability to efficiently complete tasks. Skilled in logistics coordination, team leadership, and emergency response management. Excel at communication, problem-solving, and decision-making, ensuring smooth operation of dispatch operations. Committed to maintaining timely dispatch services and enhancing team performance through effective training and motivation.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Dispatch Supervisor
Rhode Island Energy
Providence, Rhode Island
11.2021 - Current
- Supervised daily dispatch operations for Rhode Island Energy's service area.
- Managed scheduling and assignment of field technicians for efficient service delivery.
- Facilitated communication between customers and field teams to effectively resolve service issues.
- Ensured compliance with safety protocols and industry regulations during dispatch activities.
- Trained new dispatch staff on processes, tools, and customer service standards.
- Analyzed real-time system data to enhance resource allocation and reduce response times.
- Led team meetings to discuss workflow improvements and operational challenges.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with other departments to enhance overall service efficiency for clients.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Supervised the training of new hires in dispatching protocols and processes.
- Investigated customer inquiries regarding delivery status or delays.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Tracked and reported on dispatcher performance metrics.
- Created and enforced policies and procedures to streamline operational efficiency.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
Meter Service Technician
Rhode Island Energy
Providence
08.2014 - 10.2021
- Installed and maintained gas meters for residential and commercial customers.
- Conducted routine inspections to ensure compliance with safety standards and regulations.
- Responded to service requests and resolved customer inquiries promptly and professionally.
- Documented service activities accurately in company databases for record-keeping purposes.
- Collaborated with field teams to coordinate meter installations and upgrades efficiently.
- Performed troubleshooting on faulty meters to identify issues and implement repairs.
- Trained junior technicians on meter reading techniques and safety protocols effectively.
- Analyzed data from various sources to determine cause of any discrepancies in meter readings.
- Installed new meters in customer premises according to safety regulations.
- Provided technical advice on proper use of metering equipment for customers.
- Ensured compliance with local laws and regulations pertaining to meter installation and repair work.
- Resolved customer complaints regarding meter readings or service issues.
- Conducted safety inspections of the metering system prior to installation or repair work.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Store Manager
Salon Centric Distribution Center
Attleboro, Massachusetts
08.2003 - 07.2014
- Managed daily operations of distribution center for beauty and salon products.
- Oversaw inventory management and ensured accurate stock levels.
- Trained and supervised staff on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow and productivity.
- Maintained compliance with industry standards and regulations in distribution activities.
- Resolved customer inquiries and concerns related to product availability and orders.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Cosmetologist HDR19212 - Cosmetology
Arthur Angelo’s School of Cosmetology
Providence, RI 09.1996 - 09.1997
Skills
- Dispatch operations
- Scheduling management
- Performance monitoring
- Compliance enforcement
- Resource optimization
- Team collaboration
- Emergency response
- Data analysis
- Problem solving
- Effective communication
- Leadership skills
- Schedule checking and oversight
- Employee training
- Coaching and onboarding
- Records maintenance
- Positive communication skills
- Attendance documentation
- Incident reporting
- Time management
- Decision-making
- Dispatching field personnel
- Radio communication
- Map reading
- Training new hires
- Emergency protocols
- Dispatch coordination
- Proficiency in:
Service Suite
EAM
GOMR
TAE
DigTix
ArcGis
PowerBI
GeoTab
Excel
Everbridge
Certification
- Completed AET training April 2025
- Passed all OQ Testing required to work in the field.
- Smith Driver Trained
- Completed MARC training 2023
- Attended NGA Gas Operations School at Bryant College 2014.
Timeline
Dispatch Supervisor
Rhode Island Energy
11.2021 - Current
Meter Service Technician
Rhode Island Energy
08.2014 - 10.2021
Store Manager
Salon Centric Distribution Center
08.2003 - 07.2014
Cosmetologist HDR19212 - Cosmetology
Arthur Angelo’s School of Cosmetology
09.1996 - 09.1997