Aide Figueroa-Pelayo
Versailles,KY
Overview
7
7
years of professional experience
Work History
Contact Representative
Social Security Administration, SSA
05.2023 - 04.2024
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Built lasting relationships with clients through effective communication and attentive service.
- Conducted interviews with individuals requesting retirement, disability, or other social security benefits.
- Compiled data regarding an individual's income, household structure, and records, to determine eligibility for social security benefits.
- Administered replacement social security cards and new social security numbers.
- Collaborated with Kentucky government agencies such as the Department for Aging and Independent Living (DAIL) and the Cabinet for Health and Family Services (CHFS), to assign new payees for individuals receiving social security benefits.
Legal Interpreter and Translator
The Law Office of Heather A. Hadi PSC
08.2022 - 11.2022
- Interpreted verbal and written communication from one language to another.
- Enhanced client understanding of complex legal concepts by providing accurate and concise interpretations during meetings and court hearings.
- Ability to work to a high level of accuracy.
Immigration Case Worker - Applications Department
The Law Office of Heather A. Hadi PSC
08.2022 - 11.2022
- Provided immigration services to individual adults, children, and families by helping them with documentation, procedures, or other processes
- Specialized services include, but are not limited to: - Application for Naturalization - Application for Travel Document - U Visa - Green Card Applications - DACA - Asylum and Adjustment of Status - Employment Authorization Document
Legal Receptionist
The Law Office of Heather A. Hadi PSC
05.2022 - 08.2022
- Excellent communication skills in English and Spanish.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere.
- Responsibilities included performing clerical tasks, assisting clients with legal questions, answering phone calls, managing clients' files, and maintaining a clean environment, among other tasks.
Patient Observation
Crothall Healthcare
04.2022 - 06.2022
- Provided visual and audible observation of assigned patients under the direction of a registered nurse and unit manager.
Patient Transportation
Crothall Healthcare
02.2020 - 05.2022
- Responsible for the safe, timely, and accurate transport of patients, medical equipment, and patient-related items to their destinations.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
Child Care Specialist
St. John's Episcopal Church
01.2017 - 01.2020
- Enhanced children's emotional well-being by providing a nurturing and supportive environment.
- Increased parental satisfaction by maintaining open lines of communication and providing regular progress updates.
- Established and maintain a safe, clean, and stimulating learning environment for children under my care.
- Boosted language development through engaging storytelling sessions and interactive games.
- Fostered strong relationships with parents by addressing concerns promptly and professionally.
Kennel Assistant
VCA Animal Hospitals
01.2017 - 01.2020
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Enhanced animal care by administering medication and maintaining medical records.
- Provided excellent customer service to pet owners, addressing questions and concerns regarding their pet's stay.
- Increased efficiency in daily operations by keeping accurate inventory records of food, supplies, and medications.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal's care, including feeding schedules, exercise routines, and any special requirements.
Education
High School Diploma -
Woodford County High School
VersaillesBachelor of Arts - BA, Sociology -
University of Kentucky
Lexington, KYSkills
- Patient Care
- Client Education
- Immigration Law
- Data entry proficiency
- Social Perceptiveness
- Cross-cultural sensitivity
- Child Care Experience
- Technical problem solving
Additional Information
Army National Guard, Specialist (E4)
September 2023 - Present
Air Defense Battle Management System Operator (14G)
- The role of an Air Defense Battle Management System Operator requires specialized skills on a variety of systems to detect aerial and missile attacks. By assessing data, maintaining and troubleshooting systems, operators can establish connections to air defense networks.
Certifications and Accomplishments
- Honor graduate of the 14G class 009-24.
- Maintained a leadership position throughout the Basic Combat Training period and Advanced Individual Training (AIT) period.
Languages
Spanish
Native or Bilingual
Timeline
Contact Representative
Social Security Administration, SSA
05.2023 - 04.2024
Legal Interpreter and Translator
The Law Office of Heather A. Hadi PSC
08.2022 - 11.2022
Immigration Case Worker - Applications Department
The Law Office of Heather A. Hadi PSC
08.2022 - 11.2022
Legal Receptionist
The Law Office of Heather A. Hadi PSC
05.2022 - 08.2022
Patient Observation
Crothall Healthcare
04.2022 - 06.2022
Patient Transportation
Crothall Healthcare
02.2020 - 05.2022
Child Care Specialist
St. John's Episcopal Church
01.2017 - 01.2020
Kennel Assistant
VCA Animal Hospitals
01.2017 - 01.2020
High School Diploma -
Woodford County High School
Bachelor of Arts - BA, Sociology -
University of Kentucky