JHAKERRA COLE
Fairburn,GA
Summary
Highly adaptable and meticulous Customer Service Professional and Medical Assistant with over 10 years of combined experience in healthcare and federal government service. Seeking to leverage skills and knowledge to contribute to team success.
Overview
8
8
years of professional experience
Work History
Contact Representative
Internal Revenue Service
Chamblee, GA
06.2021 - 09.2025
- Managed incoming calls, accessed customer accounts, updated documentation in real time, and communicated through internal systems.
- Distributed, balances, monitors, and reports on workload following established workflow or job specialization.
- Amended or reject work not meeting established standards
- Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
- Resolved simple informal complaints, refers others to supervisor, reports on performance, progress, and training needs of employees and on disciplinary problems.
- Delivered exceptional service by helping taxpayers with inquiries about accounts, payments, and procedures.
Certified Medical Assistant
Emory Healthcare
Atlanta, GA
02.2020 - 05.2021
- Maintained organized front desk operations and inventory of office supplies to support seamless clinic administration.
- Supported patients by providing clear instructions about appointments, procedures, and follow-ups, enhancing patient experience and satisfaction.
- Coordinated medical record requests, imaging reports, and secure correspondence between patients, providers, hospitals, and insurance companies.
- Managed front office operations, including greeting patients, handling check-in/check-out, verifying insurance coverage, prior authorizations, and processed patient billing accurately.
Certified Medical Assistant
Dekalb Medical Physicians Group - Piedmont Physicians Group - Intown Midwifery
Atlanta, GA
03.2018 - 08.2020
- Performed clinical tasks including vital signs, obtaining medical histories, preparing exam rooms, and conducting routine laboratory tests.
- Administered injections, immunizations, and medications, as directed by licensed providers.
- Maintained correct and confidential EHR and update patient files with diagnostic results and care notes.
- Communicated test results, care instructions and provider messages to patients professionally and in compliance with HIPAA.
Certified Medical Assistant
Moffitt Cancer Center
Tampa, FL
09.2018 - 12.2019
- Helped patients with ambulation using proper body mechanics and safety measures.
- Provided support to providers during clinic by helping with calls and faxes.
- Administered first aid and CPR when needed.
- Performed patient screening, including vital signs, screening questions, allergy information, and medication history as appropriate.
Education
Medical Assistant Diploma -
United Education Institute
03.2010
High School Diploma -
Maynard Jackson High School
04.2008
Skills
- Client Relations
- Call Center Operations
- Excellent Communication/Active listening
- Microsoft Office & EHR Systems
- Patient Care & Safety
- Remote work environment
- Data Entry & Documentation
- Time Management & Multitasking
- HIPAA & Confidentiality Compliance
- Scheduling & Coordination
- Medical Terminology
Certification
- Commissioned Notary for State of Georgia
Timeline
Contact Representative
Internal Revenue Service
06.2021 - 09.2025
Certified Medical Assistant
Emory Healthcare
02.2020 - 05.2021
Certified Medical Assistant
Moffitt Cancer Center
09.2018 - 12.2019
Certified Medical Assistant
Dekalb Medical Physicians Group - Piedmont Physicians Group - Intown Midwifery
03.2018 - 08.2020
Medical Assistant Diploma -
United Education Institute
High School Diploma -
Maynard Jackson High School