Open To Work
Ryan Jones
Department Of Treasury, IRS
Morrow,GA
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Work Type
Full TimeContract WorkSeasonal Work
Location Preference
RemoteOn-Site
Location:
Morrow, GAOrlando, FLAtlanta, GAMaitland, FLAltamonte Springs, FL
Open to relocation:
Yes
Important To Me
Company CultureWork-life balanceCareer advancementWork from home optionPersonal development programs
10
years of professional experience
Dedicated professional with a strong focus on customer service, problem-solving, and adaptability. Proven ability to resolve complex issues and provide accurate information, ensuring compliance with regulations and enhancing client satisfaction.
Work History
Contact Representative
1 Year 7 Months- Assisted in resolving complex tax issues, ensuring compliance with federal regulations.
- Responded to taxpayer inquiries using IRS systems to provide accurate information and support.
- Processed tax returns and payments efficiently, maintaining high standards of accuracy.
- Documented interactions with taxpayers in case management systems for future reference.
- Adapted quickly to changing policies and procedures, ensuring continued compliance and service effectiveness.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
Cargo Agent
3 Years- Coordinated cargo loading and unloading operations to ensure timely flight departures.
- Monitored compliance with safety protocols during cargo handling procedures.
- Trained new team members on operational best practices and safety regulations.
- Implemented process improvements that reduced cargo handling errors and delays.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
Ramp Agent
4 Years- Managed ramp operations for timely aircraft departures and arrivals.
- Coordinated loading and unloading of baggage, cargo, and freight efficiently.
- Conducted safety inspections of ramps and equipment, ensuring compliance with regulations.
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
- Connected electrical power unit and hoses to aircraft.
- Helped train new employees in safe practices and warehouse procedures.
Cashier
7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree
Skills
Customer service
Customer support
Data management
Data entry proficiency
Problem-solving skills
Transaction processing
Client relations
Empathy and patience
Logistics coordination
Logistics coordination
Client onboarding
Ground handling operations
Timeline
Contact Representative
Department Of Treasury, IRS
12.2024 - CurrentRead More
Cargo Agent
DELTA AIRLINES
05.2021 - 05.2024Read More
Ramp Agent
DELTA AIRLINES
05.2017 - 05.2021Read More
Cashier
WET 'n' WILD
02.2016 - 09.2016Read More
TALLADEGA COLLEGE
No Degree
Read More