Sheila Williams
Orlando,United States
Summary
Referral coordinator with a proven track record in optimizing administrative processes and enhancing office efficiency. Demonstrates exceptional skills in patient relations, process improvement, and meticulous record keeping. Adept at fostering teamwork and mentoring new staff, ensuring a smooth and productive work environment.
Overview
7
7
years of professional experience
Work History
Contact Representative
Florida Cancer Specialists
Kissimmee, FL
11.2023 - Current
- Managed patient inquiries and provided timely information about treatment options and services offered.
- Coordinated scheduling of appointments, ensuring optimal use of resources and minimal wait times.
- Processed patient registration and insurance verification, maintaining accurate documentation in electronic health record systems.
- Assisted in resolving patient issues, demonstrating strong problem-solving skills to enhance satisfaction and care continuity.
- Maintained compliance with healthcare regulations and organizational policies during all patient interactions and documentations.
Receptionist Assistant
Dr Moon Clinic
Orlando
01.2019 - 06.2021
- Collaborated with team members to streamline administrative processes, resulting in measurable efficiency gains.
- Optimized administrative workflows, enhancing office efficiency. Implemented new filing system, reducing document retrieval time and improving overall productivity.
- Fostered positive relationships with patients and staff, creating a welcoming atmosphere. Coordinated seamlessly with medical team to ensure smooth patient flow.
- Managed complex scheduling system, minimizing conflicts and maximizing doctor's time. Maintained meticulous records, ensuring accuracy and compliance with regulations.
- Introduced digital check-in process, reducing wait times and enhancing patient experience. Proposed and implemented cost-saving measures for office supplies.
- Provided empathetic support to patients, addressing concerns and facilitating communication with medical staff. Mentored new receptionists, improving team performance.
Education
High School Diploma -
Colegio Rudianette
Caguas Puerto Rico 04.2021
Skills
- Skilled collaborator
- Team Collaboration
- Patient Relations
- Process Improvement
- Time Management
- Record Keeping
- High achiever
- Effective cross functional communicated
- Patient care
- Professionalism and ethics
- Direct patient care
- Patient-focused care
Languages
English - Highly proficient
Spanish - Highly proficient
Portuguese - Proficient
Timeline
Contact Representative
Florida Cancer Specialists
11.2023 - Current
Receptionist Assistant
Dr Moon Clinic
01.2019 - 06.2021
High School Diploma -
Colegio Rudianette