Aide Martinez
Salinas
Summary
Detail-oriented Patient Service Representative with a strong background in data entry and patient management. Proven ability to support healthcare teams through effective communication and efficient appointment scheduling, ensuring patient safety and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative A
California Children's Services
Salinas
02.2026 - 05.2026
- Scheduled patient appointments and followed up with patients to enhance satisfaction and ensure adherence to care plans.
- Organized therapy supplies and maintained equipment for daily sessions.
- Recorded patient progress and updated healthcare team to support informed decision-making and continuity of care.
- Monitored vital signs before and after treatments to ensure safety of the patient.
- Maintained filing systems and streamlined document retrieval processes to improve efficiency and accessibility of patient information.
- Performed data entry tasks into various computer systems like CMS, WellSky accurately and efficiently
Manager
McDonald's
Salinas
08.2014 - 09.2024
- Prepared and assembled food items to meet quality standards, contributing to customer satisfaction.
- Delivered friendly customer service while taking orders and answering questions, enhancing customer experience.
- Handled cash transactions accurately during peak service times.
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored staff on food safety and customer service practices.
- Coordinated scheduling to maximize workforce coverage during peak hours, ensuring efficient service.
Medical Assistant
Alisal Health clinic
10.2017 - 04.2018
- Assisted patients with check-in and appointment scheduling.
- Prepared examination rooms and ensured cleanliness and organization.
- Assisted healthcare providers during patient examinations and procedures to facilitate seamless care delivery.
- Administered vaccinations and performed routine lab tests to enhance patient care.
- Maintained examination rooms by ensuring cleanliness, stocking necessary supplies, and preparing for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests.
Education
Some College (No Degree) -
Center For Employment Training
Soledad, CASkills
- Patient intake
- Appointment scheduling
- Patient follow-up
- Patient communication
- Telehealth support
- Electronic health records
- Data entry
- HIPAA compliance
- Vital sign monitoring
- Medical terminology
- Front desk operations
- Customer service
- Problem solving
- Bilingual communication
Languages
English
Full Professional
Spanish
Full Professional
Certification
- CPR
- CMA
Timeline
Patient Service Representative A
California Children's Services
02.2026 - 05.2026
Medical Assistant
Alisal Health clinic
10.2017 - 04.2018
Manager
McDonald's
08.2014 - 09.2024
Some College (No Degree) -
Center For Employment Training