Aide RODRIGUEZ CASILLAS
Southwest Airlines
DENVER,CO
2
Languages
29
years of professional experience
Dedicated customer service representative with proven conflict resolution skills. Expertise in active listening, problem-solving, and enhancing customer satisfaction.
Work History
Customer Service Representative
4 Years 3 Months- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Collaborated with team members to streamline service processes and improve response times.
- Assisted in training new hires on customer service protocols and systems.
- Provided accurate flight information and managed booking changes effectively.
- Handled escalated issues, demonstrating problem-solving capabilities under pressure.
HEALTH CHART AUDITOR
6 Years- Conducted thorough audits to ensure compliance with healthcare regulations and internal policies.
- Developed and implemented audit methodologies to enhance efficiency in auditing procedures.
- Evaluated financial records and operational processes to identify discrepancies and recommend corrective actions.
- Collaborated with cross-functional teams to streamline reporting processes and improve accuracy of financial data.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Prepared comprehensive audit reports highlighting findings and actionable insights for management review.
Referral Coordinator
4 Years 1 Month- Coordinated patient referrals to ensure timely access to rehabilitation services.
- Developed and maintained relationships with healthcare providers to streamline referral processes.
- Facilitated communication between patients and medical staff to enhance care continuity.
- Managed electronic health records system for efficient patient data retrieval and documentation.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Customer Service Representative
9 Years 8 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma
MEDICAL ASSISTANT - Health Administration
Skills
Customer service
Client relations
Problem resolution
Telephone support
Active listening
Critical thinking
Data management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Southwest Airlines
05.2022 - CurrentRead More
HEALTH CHART AUDITOR
PHYSICIAN HEALTH PARTNER
04.2016 - 04.2022Read More
Referral Coordinator
RED ROCKS CTR FOR REHABILITATION
03.2012 - 04.2016Read More
Customer Service Representative
TELETECH
07.1997 - 03.2007Read More
KAPLAN COLLEGE
MEDICAL ASSISTANT from Health Administration
Read More
Emily Griffith Technical College
High School Diploma
Read More