AIDELIS ROSA LISSABET
CARDWORKS
Sanford,FL
1
Language
14
years of professional experience
Human Resources and Client Service professional with extensive experience in recruiting, employee support, high-volume inbound and outbound communication, training, and mentoring team members. Skilled in screening and interviewing candidates, supporting management, maintaining confidential information, and working effectively in fast-paced environments. Bilingual in English and Spanish with a strong commitment to providing excellent service to both internal and external clients.
Work History
COLLECTION SPECIALIST II
3 Years 7 Months- Rank among the top 5 collectors out of approximately 30 agents, demonstrating consistently strong performance in a high-volume, goal-oriented environment.
- Train new team members on effective call handling through live-call observation, coaching, and guidance on customer interactions and procedures.
- Mentor team members during live calls, answering questions and helping them determine appropriate responses when assistance is needed.
- Handle high-volume inbound and outbound calls while maintaining compliance with credit-card servicing requirements, company policies, and established procedures.
LEAD RECRUITER
1 Year- Managed high-volume recruiting activities including sourcing, screening, interviewing, and assessing candidates for exempt and nonexempt positions.
- Partnered with clients and hiring managers to identify staffing needs, resolve recruiting issues, and maintain a high level of client satisfaction.
- Implemented recruiting processes and strategies while maintaining accurate candidate information and ATS records.
- Managed multiple priorities in a fast-paced environment while meeting staffing objectives and providing support throughout the recruiting process.
SENIOR COLLECTIONS REPRESENTATIVE
5 Years- Managed a high volume of inbound and outbound customer calls in a fast-paced, goal-oriented environment.
- Provided customer service and resolved account issues, payment discrepancies, disputes, refunds, and account adjustments.
- Analyzed customer accounts and worked with customers to identify appropriate solutions to outstanding financial obligations.
- Trained and supported team members with call handling and customer communication, providing guidance when assistance was needed.
HR RECRUITER / NATIONAL FIELD MARKET SPECIALIST
3 Years- Sourced and recruited candidates for sales positions through multiple recruiting platforms and external sourcing channels.
- Conducted telephone and face-to-face interviews, screened applicants, and coordinated candidates through the hiring process.
- Partnered with hiring managers and maintained accurate candidate records, reports, and recruiting information.
- Processed employment offers and maintained compliance with hiring procedures, policies, and applicable regulations.
Education
Associate Degree - Art
Skills
Human Resources & Recruiting
Candidate Sourcing
Screening & Interviewing
Training & Team Mentoring
Employee & Client Support
High-Volume Inbound & Outbound Calls
Customer Service & Conflict Resolution
Confidential Information Handling
Compliance & Policy Adherence
Bilingual: English & Spanish
Microsoft Word
Excel & Outlook
Workday
BrassRing
SharePoint
Languages
Spanish
Full Professional
Timeline
COLLECTION SPECIALIST II
CARDWORKS
01.2023 - CurrentRead More
LEAD RECRUITER
PEOPLESCOURT
01.2021 - 01.2022Read More
SENIOR COLLECTIONS REPRESENTATIVE
CONSUMER PORTFOLIO SERVICES
01.2016 - 01.2021Read More
HR RECRUITER / NATIONAL FIELD MARKET SPECIALIST
SEARS
01.2013 - 01.2016Read More
Seminole State College
Associate Degree from Art
Read More