Aidelys Zapata
Providence
Summary
Bilingual Medical Assistant student experienced in respectfully serving multicultural children and families. Compassionate and caring, effectively communicates with team members to coordinate actions in fast-paced environments.
Overview
2022
2022
years of professional experience
Work History
Medical Assistant
Riverchase Dermatology
Fort Myers, FL
01.2022
- Prepare the treatment rooms, clean, sanitize and prepare the medical tools for the provider.
- Inject lidocaine for biopsy procedures.
- Bring patient to the rooms and get vitals and update information on the EMR system.
- Scribe for the provider
- Fill prescriptions
Supervisor
Infinity Healthcare Group
Cape Coral, FL
2023 - 2025
- Supervised daily operations to ensure compliance with healthcare regulations and standards.
- Trained and mentored staff on best practices and operational procedures.
- Developed and implemented workflow improvements to enhance efficiency in patient care delivery.
- Coordinated scheduling for staff to optimize resource utilization and maintain service quality.
- Conducted performance evaluations to assess staff competencies and identify training needs.
- Monitored inventory levels of medical supplies, ensuring availability for uninterrupted patient services.
- Facilitated communication between departments to streamline processes and resolve issues promptly.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Medical Assistant
Florida Neurology Group
Fort Myers, FL
01.2021 - 01.2022
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
- Interviewed patients to obtain medical information, vital statistics, and information such as test results in medical records.
- Show patient to examination rooms and prepared them for the physician.
- Help physicians examine and treat patients, handing them instruments and materials, performing such task like giving patients B12 injections.
- Answered and made phone calls to patients in regards to appointments and medications
- Filled prescriptions for patients.
Lead Teacher
Love 4 All Learning Center
Providence, RI
01.2009 - 01.2020
- Lead teacher in preschool classroom serving diverse, multicultural children ages 3-5 years old, built rapport and trust to ensure an environment conducive to learning
- Closely observed and assessed children for signs of learning progress and adapted instruction to support the learning of all children
- Spoke to Spanish speaking children and their families in their native language, interpreted for families during meetings and translated for team members as needed
- Organized and implemented educational activities according to a tight schedule; cleaned and reset area to ensure efficient workflow
- Supported team approach to planning classroom activities, set a standard for constant classroom improvement and supported team contributions to planning
- Developed and maintained positive interactions with faculty, administrators, and families
- Collaborated with therapists to assess and support the needs of struggling students, closely followed education plans and documented results
- Documented notes on learning activities and student progress, maintained professional, legal standard and confidentiality of information
- Observed children’s health and safety, closely monitored allergies and other health conditions, administered/documented medications as needed
- Responded to emergencies in calm, effective manner, closely followed company protocols for family contact and documentation of incident
- Maintained a safe and sanitary environment, closely followed company and state regulations on educational standards, safety, and sanitation
- Ordered classroom supplies, stocked work areas to maintain efficient workflow
Education
High School Diploma - undefined
Central High School
Providence, RIMedical Assistant Training - undefined
Genesis Center
Providence, RI01.2021
Skills
- Speak, Read, Write Spanish
- Customer Service Skills
- BLS, First Aid Certified, Blood Borne Pathogens
- HIPAA/Patient Confidentiality
- Medical Record Charting
- Monitoring Vital Signs
- Medical Terminology
- Strep, Urine, Glucose, EKG, Vaccines, Cholesterol Multicultural Children and Families
- Effective Team Communicator-Fast Paced Setting
- 150 Hours MA internship hours completed
Timeline
Medical Assistant
Riverchase Dermatology
01.2022
Medical Assistant
Florida Neurology Group
01.2021 - 01.2022
Lead Teacher
Love 4 All Learning Center
01.2009 - 01.2020
High School Diploma - undefined
Central High School
Medical Assistant Training - undefined
Genesis Center
Supervisor
Infinity Healthcare Group
2023 - 2025