Aiden Adams
Surprise,AZ
Summary
- To seek and maintain a full-time position that offers work growth and an opportunity to learn new and different skills.
- I have been employee of the month and have received two awards at home depot for my customer service skills.
- Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Dicks Sporing Goods
06.2024 - 02.2025
- Manage, maintain, and teach associates the Cash Office.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- I was the stores handyman, fixing and repairing systems, equipment, and various of other items to keep the store in shape.
Driver, Delivery Curator
FedEx
11.2023 - 05.2024
- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Prepared routs for drivers using Macrosoft software to organize and help set up deliveries.
- Contact customers and schedule their special delivery requests.
Pro Desk Supervisor and Deliveries Associate
Homedepot
09.2021 - 11.2023
- Count cash/Cash Office at the end of the night with the head cashier.
- Established relationships with guests to grow and retain client base.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
- Provide training for new or current associates at the desk, Cash Office, sales pitches, and standard policy procedures.
Waitstaff
Fellowship Square
02.2020 - 09.2021
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
Education
Diploma - Honors courses, Ap English, culinary program
Valley Vista High School
Surprise, AZAssociate of Applied Science - Environmental Engineering
Rio Salado College
Tempe, AZ01-2022
Skills
- Resolving Shipping and Delivery Problems
- Customer Satisfaction
- Cash Handling
- Assist Customers
- Cleaning and Organization
- High-Volume Production
- Time Management
- Map Reading Skills
- GPS and Route Planning
- Customer service
- Problem-solving skills
Additionalinformation - References
- Jose Mendoza, Home Depot coworker, (623)-866-9207
- Sydney Cannon, Lead at Dicks Sporting Goods, (623)-341-6228
- Gene, Home Depot Deliveries Manager, (619)-916-7930
- Wendy Hernandez, Manager at Fellowship Square, (623)-377-6755
- Bonnie Addington, College Councilor, bonnie.addington@riosalado.edu
Timeline
Front End Supervisor
Dicks Sporing Goods
06.2024 - 02.2025
Driver, Delivery Curator
FedEx
11.2023 - 05.2024
Pro Desk Supervisor and Deliveries Associate
Homedepot
09.2021 - 11.2023
Waitstaff
Fellowship Square
02.2020 - 09.2021
Diploma - Honors courses, Ap English, culinary program
Valley Vista High School
Associate of Applied Science - Environmental Engineering
Rio Salado College