Aiden Brown
Midland,TX
Summary
Dependable coordinator with excellent office management and administrative support. Strong communication and interpersonal skills for effective collaboration with colleagues. Demonstrated ability to manage competing priorities and meet deadlines for smooth workflow and efficient operations. Creative problem solver with strong analytical and critical thinking skills, adept at finding innovative solutions to challenges.
Overview
7
7
years of professional experience
Work History
Coordinator of Tournament Operations
Northern Texas PGA
10.2022 - 10.2022
- Scheduled over 100 junior golf tournaments annually across North Texas while building relationships with PGA professionals.
- Directly trained and mentored over 50 interns annually. Compiled training materials for new employees and tracked skill development.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted customers with questions and problems to cultivate lasting business relationships
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Junior Tour Operations Intern
Northern Texas PGA
05.2022 - 07.2022
- Administered junior golf tournaments in West Texas by communicating policies and procedures with players and spectators, providing quality customer service, enforcing pace of play to ensure a timely event, and having knowledge on the rules of golf.
- Operated within tournament administration system to enter scores, change player statuses, and send results emails.
- Communicated with advance official to resolve any issues or questions.
Golf Member Services
Lubbock Country Club
01.2019 - 01.2022
- Golf Pro Shop/Outside Member Services – Provided first class service including: managing tee times, maintaining fleet of 60 golf carts, set up of driving range/practice facilities, and assisting members and their guests with their needs.
- Golf Pro Shop/Inside Member Services – Apparel/golf equipment merchandising, tournament setup, and assisted professional golf staff with any and all their duties.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating positive experiences.
Greenskeeper
Midland Country Club
01.2016 - 01.2020
- Performed all aspects of golf course maintenance at a high-end private club
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
Education
Bachelor of Arts And Science - Sport Management, General Business
Texas Tech University
Lubbock, Texas05.2022
Skills
- Project Scheduling
- Customer Service
- Work Planning and Prioritization
- Scheduling and calendar management
- Data Entry
- Relationship Building
- MS Office
- Staff Management
- Budget Planning
- Operations and Procedural Knowledge
- Logistics Coordination
References
Jeff Pence, Director of Junior Tour Operations
jpence@ntpga.com
(214) - 663 - 3347
Alexa Harper, Manager of Engagement and Awareness
aharper@ntpga.com
(940) - 224 - 9366
Mark Harrison, CEO
mharrison@ntpga.com
(214) - 697 - 6299
Timeline
Coordinator of Tournament Operations
Northern Texas PGA
10.2022 - 10.2022
Junior Tour Operations Intern
Northern Texas PGA
05.2022 - 07.2022
Golf Member Services
Lubbock Country Club
01.2019 - 01.2022
Greenskeeper
Midland Country Club
01.2016 - 01.2020
Bachelor of Arts And Science - Sport Management, General Business
Texas Tech University
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