Summary
Overview
Work History
Education
Skills
Timeline
Intern

Aiden Castaneda

South Elgin,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Zumiez Retail
07.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Aviation Boatswain's Mate Handler

U.S. Navy Active Duty
07.2021 - 06.2022
  • Monitored and documented targets to collect and relay important information.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Warehouse Associate

FedEx
11.2020 - 07.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much 75 pounds.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.

Education

High School Diploma -

Katella High School
Anaheim, CA
05.2020

Skills

  • Customer Service and Assistance
  • Cash Register Operations
  • Good Communication Skills
  • Warehousing Practices and Procedures
  • Collaborative Environments
  • Creative Solutions
  • Understanding Customer Needs
  • Loading and Unloading

Timeline

Customer Service Specialist

Zumiez Retail
07.2022 - 02.2023

Aviation Boatswain's Mate Handler

U.S. Navy Active Duty
07.2021 - 06.2022

Warehouse Associate

FedEx
11.2020 - 07.2021

High School Diploma -

Katella High School

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Aiden Castaneda