Aiden Gutierrez
Rio Rancho
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills, honed at Imports. Proven ability to enhance customer satisfaction through effective vehicle assessment and detailed service explanations. Recognized for optimizing appointment scheduling and maintaining organized operations, contributing to a seamless service experience.
Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.
Overview
1
1
year of professional experience
Work History
Service Advisor/ Tech
Imports
12.2024 - 05.2025
- Assisted customers in identifying service needs and scheduling appointments.
- Provided detailed explanations of services and repairs to enhance customer understanding.
- Maintained accurate records of customer interactions and service requests.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
Front Desk Receptionist
Mango Automotive
05.2024 - 11.2024
- Greeted and assisted customers, ensuring positive first impressions and fostering customer satisfaction.
- Managed multi-line phone system, efficiently directing calls and handling inquiries.
- Scheduled appointments and coordinated service requests, optimizing daily operations for staff.
- Maintained organized front desk area, enhancing workflow efficiency and overall office appearance.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NMSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Performance goals
Timeline
Service Advisor/ Tech
Imports
12.2024 - 05.2025
Front Desk Receptionist
Mango Automotive
05.2024 - 11.2024
High School Diploma -
Rio Rancho High School