Aiden Lanway
Surprise,AZ
Summary
Proven team player with a track record of enhancing guest experiences at multiple positions through efficient service and strong customer interactions. Skilled in operational standards and high-volume dining, consistently improving customer satisfaction. Excelled in order accuracy and trained new staff, showcasing adaptability and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Churches Chicken
04.2024 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
Table Busser
Saigon Kitchen
12.2022 - 03.2024
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported servers by responding to guest needs and retrieving items.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Displayed adaptability and flexibility when handling unexpected situations or requests, maintaining a positive attitude throughout.
- Adhered to restaurant policies and procedures, upholding high standards of professionalism at all times.
- Collaborated closely with host/hostess staff regarding seating arrangements, improving overall flow of the dining room during busy periods.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Developed strong rapport with returning customers through friendly interactions and consistent quality service over time.
Restaurant Team Member
Cafe Rio
04.2022 - 11.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Enhanced customer satisfaction by providing efficient service with a friendly demeanor.
- Maintained proper inventory levels through diligent monitoring and timely restocking of supplies, minimizing waste and cost overruns.
- Mastered various positions within the fast-food environment, demonstrating versatility and adaptability as needed for optimal efficiency.
- Collaborated with team members to consistently meet or exceed daily performance goals, resulting in improved customer experiences.
- Utilized point-of-sale systems effectively for accurate order entry, cash handling, and end-of-shift reconciliation processes.
- Delivered outstanding hospitality by greeting customers warmly, answering questions knowledgeably, and ensuring satisfaction throughout the dining experience.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Trained newly hired employees on routine tasks and customer service.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05.2024
Skills
- Strong teamwork
- Customer interaction
- Guest experiences
- Operational standards
- Operations and procedural knowledge
- Order Accuracy
Mechanically Inclined
As a young man of 18yrs old, I am proud to say I have worked hard to save and purchase my second car. I do all the repairs myself as I love working on vehicles in my spare time. Solely for the fact that I do enjoy the challenge and success that come with it.
Timeline
Restaurant Team Member
Churches Chicken
04.2024 - Current
Table Busser
Saigon Kitchen
12.2022 - 03.2024
Restaurant Team Member
Cafe Rio
04.2022 - 11.2022
High School Diploma -
Valley Vista High School