Summary
Overview
Work History
Education
Skills
Timeline
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Aiden Owen

Fayetteville

Summary

Dynamic Service Technician with proven expertise at A.K McCallum Company in diagnosing and repairing equipment, enhancing operational efficiency. Recognized for exceptional customer service and effective communication, ensuring clients understand complex technical information. Proficient in installation and preventive maintenance, demonstrating strong analytical thinking and problem resolution skills.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

3
3
years of professional experience

Work History

Service Technician

A.K McCallum Company
08.2023 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

To Go Associate/Cashier Assistant

Food Lion Grocery
07.2022 - 09.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in end-of-day closing activities, including cash reconciliation and store cleaning tasks.
  • Demonstrated knowledge of store layout to help direct customers searching for specific items or departments.
  • Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.

Education

Other - Outboard Diagnostics

Suzuki Marine University
Tampa, FL
02-2025

Other - Foundations of Suzuki Service

Suzuki Marine University
Tampa, FL
11-2024

Other - Marine Service Skills

Yamaha Marine University
Kennesaw, GA
09-2024

High School Diploma -

Cape Fear High School
Vander,NC
06-2024

Other - Welding Technology

Fayetteville Technical Community College
Fayetteville, NC
05-2024

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Repair techniques
  • Diagnostic testing
  • Professional and courteous
  • Heavy lifting
  • Mechanical aptitude
  • Quality assurance
  • Hand tool expertise
  • Equipment inspection
  • Analytical thinking
  • Troubleshooting
  • Testing and evaluation
  • Diagnostics skill
  • Punctual and reliable

Timeline

Service Technician

A.K McCallum Company
08.2023 - Current

To Go Associate/Cashier Assistant

Food Lion Grocery
07.2022 - 09.2023

Other - Outboard Diagnostics

Suzuki Marine University

Other - Foundations of Suzuki Service

Suzuki Marine University

Other - Marine Service Skills

Yamaha Marine University

High School Diploma -

Cape Fear High School

Other - Welding Technology

Fayetteville Technical Community College

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