Aiden Pope
Midland,TX
Summary
Dynamic professional with a proven track record at the University of Texas Permian Basin, excelling in effective communication and customer service. Leveraging strong tourism experience and emergency response skills, I consistently enhanced guest satisfaction and team collaboration, ensuring a welcoming environment and addressing concerns promptly.
Overview
4
4
years of professional experience
Work History
Welcome Center Representative
University Of Texas Permian Basin
Odessa, TX
08.2024 - Current
- Answered incoming calls, directed inquiries to appropriate personnel, and addressed customer concerns.
- Responded promptly to customer complaints via phone, email, or face-to-face interaction.
- Displayed strong public speaking and communication skills to facilitate high-quality guest tours.
- Maintained knowledge of current events related to tourist locations to inform visitors before their arrival.
- Delivered guided tours, presenting scripted information and answering questions.
Lifeguard
City Of Midland
Midland, TX
07.2021 - Current
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Responded quickly to medical emergencies in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
- Adhered strictly to emergency action plans.
- Provided assistance to swimmers of varying skill levels.
Host
Chili's Restaurant
Odessa, TX
01.2025 - 03.2025
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed dining room layout to maximize efficiency of staff members.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Team Member
Smoothie King
Midland, TX
08.2023 - 05.2024
- Developed positive customer relationships through friendly greeting and excellent service.
- Operated cash registers to process payments from customers.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
Education
Some College (No Degree) - Nursing
University of Texas of The Permian Basin
Odessa, TXSkills
- Slate
- Peoplesoft
- Emergency response
- Effective communication
- Tourism experience
- Customer Service
- First Aid/CPR
- Team building
References
References available upon request.
Timeline
Host
Chili's Restaurant
01.2025 - 03.2025
Welcome Center Representative
University Of Texas Permian Basin
08.2024 - Current
Team Member
Smoothie King
08.2023 - 05.2024
Lifeguard
City Of Midland
07.2021 - Current
Some College (No Degree) - Nursing
University of Texas of The Permian Basin
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