Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Aiden Rackowski

Mankato,MN

Summary

Self-motivated professional experienced in initiating positive experiences for all. Committed to providing comfort for patients and their families. Dedicated to cultivating remarkable customer experience, and promoting a safe, productive environment for staff, patients and visitors.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomist

Mayo Clinic Health System
10.2023 - Current
  • Connected with individual patients to perform venipunctures, finger sticks and heel sticks for adult and pediatric patients.
  • Labeled transfer tubes with verified information, and followed precise directions for handling and transporting specimens to central lab.
  • Facilitated patient comfort and positive experience, making sure patients are familiar with the process of collection and testing.

Game Master

Escapology
03.2022 - 07.2023
  • Observed, listened and followed along with players train of thought to guarantee a positive gameplay experience
  • Delivered timely and accurate directions to keep games running smoothly to make sure guests remain immersed and excited.
  • Explained company policies, game rules and safety requirements.
  • Kept game and party rooms clean and neat for next guests.

Admissions

Christmas In Color
12.2020 - 01.2022

Worked as a ticket taker for the 2020 & 2021 seasons

  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments, and issued tickets.
  • Monitored guests for compliance with safety protocols.

Costume Technician

Valleyfair
07.2019 - 03.2021

Worked as a Costume Technician in 2019 & 2022 seasons

  • Made repairs and upgrades to costumes for face and costume characters
  • Altered existing outfits to fit specific bodies
  • Collaborated with performers and fellow technicians to ensure proper fit, function and comfort while performing.

Character Attendant

Valleyfair
05.2019 - 08.2021

Worked as a Character Attendant for the 2019 & 2021 seasons.

  • Managed crowds, facilitating turns for every patron.
  • Ensured the safety and wellbeing of performers in and out of costume.
  • Interacted with hundreds of guests daily to deliver memorable experiences.

Scare Actor

Valleyfair Amusement Park
09.2019 - 10.2019
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Collaborated with fellow actors to brainstorm unique ideas

Education

Winona State University
Winona, MN

Normandale Community College
Minneapolis, MN

Skills

  • Venipuncture and Specimen handling
  • Friendly, positive attitude
  • Customer service expertise
  • Patient and open-minded communicator
  • Patient confidentiality

Accomplishments

  • Awarded Valleyfair's One Team award for promoting a positive environment
  • Recognized as Employee of the month at Valleyfair for outstanding performance and team contributions

Certification

Certified Phlebotomist Technician (Phlebotomy Training Specialists)

Timeline

Phlebotomist

Mayo Clinic Health System
10.2023 - Current

Game Master

Escapology
03.2022 - 07.2023

Admissions

Christmas In Color
12.2020 - 01.2022

Scare Actor

Valleyfair Amusement Park
09.2019 - 10.2019

Costume Technician

Valleyfair
07.2019 - 03.2021

Character Attendant

Valleyfair
05.2019 - 08.2021

Winona State University

Normandale Community College
Aiden Rackowski