Aiden Ricca
Kalamazoo
Summary
Dynamic professional with extensive experience in banquet service and team management. Skilled in conflict resolution and performance improvement, successfully driving operational efficiency and guest satisfaction through effective collaboration and training.
Overview
1
1
Language
5
5
years of professional experience
Work History
Banquet Server
Greenleaf Trust
Kalamazoo, MI
08.2025 - Current
- Set up and arranged banquet spaces according to event specifications.
- Provided exceptional table service during events, ensuring guest satisfaction.
- Coordinated with kitchen staff to facilitate timely food service and presentation.
- Assisted in training new staff on service protocols and best practices.
- Maintained cleanliness and organization of dining areas throughout events.
- Responded promptly to guest inquiries and requests, fostering positive experiences.
- Collaborated with event coordinators to execute seamless banquet operations.
- Managed inventory of serving supplies, ensuring readiness for upcoming events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Led daily team operations, ensuring timely project completion and adherence to quality standards.
- Trained new team members on processes and system usage, enhancing overall productivity.
- Coordinated workflow among team members, optimizing resource allocation and task assignments.
- Implemented process improvements that increased efficiency and reduced operational delays.
Line Manager
Penn Station Subs
Kalamazoo, MI
10.2021 - 08.2025
- Supervised daily operations to ensure optimal workflow and service quality.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and enhance supply chain efficiency.
- Developed staff schedules to align with peak business hours and improve productivity.
- Resolved customer complaints promptly, enhancing overall satisfaction and repeat business.
Education
High School Diploma -
Gull Lake High School
RichlandSkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
Languages
English
Full Professional
Timeline
Banquet Server
Greenleaf Trust
08.2025 - Current
Line Manager
Penn Station Subs
10.2021 - 08.2025
High School Diploma -
Gull Lake High School