AIDEN SCHANCK
NJ
Summary
Personable and dedicated employee with considerable experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Notable experience in computer and technology skills, along with proficiency in Microsoft Office, and Dentrix platforms. Highly adaptable to change, quick to learn, and eager to take on new opportunities and learn new skills.
Overview
5
5
years of professional experience
Work History
Surgical Coordinator
Dentistry For Children
Neptune City, NJ
08.2023 - Current
- Scheduled and coordinated dental surgeries under general anesthesia at Jersey Shore Hospital, as well as Monmouth Medical Center.
- Maintained communication with parents of patients via phone, email, and text to ensure surgical clearance appointments are scheduled, proper paperwork is completed, and any financial responsibility is collected prior to surgery.
- Ensured proper insurance pre-authorizations, as well as insurance claims, are sent out before and after each surgical case.
- Followed up with physicians and specialist offices to ensure that surgical clearances are obtained and sent to the anesthesia review team before their due dates.
- Enhanced Standard Operating Procedures for the department, building new processes, and developing colleagues' education on the area.
Retirement Representative
Empower Retirement
Remote
06.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used Salesforce software and company databases to aid participants over the phone in starting the process of enrolling, contributing to a retirement plan, making a distribution, requesting a loan or required minimum distribution.
- Assisted participants in submitting paperwork for any retirement plan needs, and going over paperwork to see if more information is needed to submit a request.
- Entered distribution information and data into Microsoft Excel spreadsheets for processing team associates
Team Associate
Walmart
Manahawkin, NJ
10.2021 - 05.2022
- Focused on customer satisfaction in the Online Pickup department, taking customer calls and handling any inquiries about their online order
- Operated cash registers and lead the customer service desk, processing transactions and customer returns
- Promoted positive customer service through assistance in ensuring any online customer orders were of the best quality, and delivered to the customer in a timely and friendly manner
- Used store technology to ensure orders were completed on time and to correctly sent to the customer
Team Leader
Target
Toms River, NJ
09.2019 - 10.2021
- Led a team of dedicated business owners devoted to ensuring the store was organized and set up for the next day's workload while advocating for the best guest experience possible
- Resolved customer disputes and de-escalated hostile situations
- Optimized a weekly team schedule for over 50 associates based on store needs and associate availability using company scheduling database
- Improved team performance by training employees in new techniques and monitoring daily activities - kept individual performance documented in company database
Education
Southern Regional High School
Manahawkin, NJ06.2020
Bachelor of Science - Business Management
Western Governors University
Remote03-2024
Skills
- BLS Certified
- Mandated Reporter
Timeline
Surgical Coordinator
Dentistry For Children
08.2023 - Current
Retirement Representative
Empower Retirement
06.2022 - 03.2023
Team Associate
Walmart
10.2021 - 05.2022
Team Leader
Target
09.2019 - 10.2021
Southern Regional High School
Bachelor of Science - Business Management
Western Governors University