Aaron Patrick
Office Coordinator
Garden City,Mi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient Office Coordinator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized Office Coordinator and Medical Office Practice Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Surgical Coordinator
Ear, Nose, & Throat Consultants
29201 Telegraph Rd. #500 Southfield, MI 48034
12.2022 - Current
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepped operating rooms and booked necessary equipment and supplies.
- Checked patients in and out and collected payments.
- Updated daily operating room calendars with accurate appointment schedules.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Certified Medical Assistant/Surgical Coordinator
Tenet Healthcare (Detroit Medical Center)
1 William Carls Dr., Commerce CharterTownship, MI
08.2021 - 09.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Coordinated with facilities to set up surgeries for 2 General Surgeon.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Called and faxed pharmacies to submit prescriptions and refills.
Office Coordinator/ Surgical Coordinator
Tenet Healthcare (Detroit Medical Center)
4201 John R. Detroit, MI 48201
06.2014 - 08.2021
- Coordinated with facilities to set up surgeries for 9 Otolaryngologist Surgeons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized company meetings and scheduling for 7 person employee team.
- Increased team productivity by reorganizing office supplies and protocols.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed 7 employee office, supervising workers and enhancing productivity and efficiency.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Interacted with customers by phone, email, or in-person to provide information.
- Created and implemented secure filing systems for sensitive employee and client documents.
Traveling Medical Assistant
Summit Visiting Physicians
Dearborn Heights, MI
10.2013 - 04.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Office Practice Manager
House Calls Physicians
Allen Park, MI
05.2009 - 08.2013
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Handled job duties for staff members which were unavailable or out of office.
- Created and implemented organizational policies and procedures.
- Supervised team of 25 medical office personnel.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
Education
Bachelor of Science for Registered Nursing -
Baker College
08.2016
State Certification of Medical Assisting - undefined
07.2014
Institute- Medical Assisting Certification - undefined
Everest
06.2009
High School Diploma - undefined
Frank Cody High
06.2006
Skills
- Administrative
- Leadership
- Office/ Surgical Billing
- Office/ Surgical/ Radiological Scheduling
- Quality Control
- Accurate Recordkeeping
- Educating Patients
- EHR Systems Expertise
- Prescription Refills
- Route Messages
- Office Workflow Support
- Patient History Collection
- Technical Library Maintenance
- EMR Updating
- Pre-Operative Review
- Certified Medical Administrative Specialist
- Cosmetic Surgery
- Teamwork and Collaboration
- Hazardous Waste and Disposal
- Surgical Counts
- Data Entry Software
- Updating Charts
- Front Office Operations
- CPT Coding
- Pre-Authorization Management
- Organization and Time Management
- CPR Certified
- ICD-10 (International Classification of Disease Systems)
- Continuous Quality Improvement (CQI)
- Medical Records Verification
- Patient Interviews
- Message and Report Transcription
- Tool Sterilizing
- Staff Leadership
- Schedule Patients
- Insertion Assistance
- Documentation Scanning
- Payment Plan Options
- Medical Report Preparation
- EHR Software
- Operational Requirements
- Correspondence Writing
- Administering Medications
- Adaptable and Flexible
- Reminder Calls
- Patient Engagement
- Assisting with Procedures
- Maintain Records
- Patient Eligibility Requirements
- Reading Comprehension
- Insurance Authorizations
- Patient Health Information Access
- Co-Pay Collection
- Administrative Duties
- Calendar and Appointment Management
- Insurance Information Collection
- Surgical Tools
- Schedule Coordination
- Obtaining Authorizations
- Surgical Team Assistance
- Timely Processing
- Outpatient Procedures
- Collecting Patient Specimens and Tests
- General Surgery
- Provider Order Placement
- Transportation Assistance
- Office Supplies and Inventory
- Clerical Support
- Surgery Preparation
- BLS Certified
- Medical Recordkeeping
- Operational Efficiency
- Regulatory Documentation
- Checking in Patients
- Payment Collection
- Sterilizing Procedures
- Facility Coordinating
Timeline
Surgical Coordinator
Ear, Nose, & Throat Consultants
12.2022 - Current
Certified Medical Assistant/Surgical Coordinator
Tenet Healthcare (Detroit Medical Center)
08.2021 - 09.2022
Office Coordinator/ Surgical Coordinator
Tenet Healthcare (Detroit Medical Center)
06.2014 - 08.2021
Traveling Medical Assistant
Summit Visiting Physicians
10.2013 - 04.2014
Medical Office Practice Manager
House Calls Physicians
05.2009 - 08.2013
Bachelor of Science for Registered Nursing -
Baker College
State Certification of Medical Assisting - undefined
Institute- Medical Assisting Certification - undefined
Everest
High School Diploma - undefined
Frank Cody High