Lisa Alvarado

• Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
• Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
• Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
• Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
• Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
• Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
• Coordinated with facilities to set up surgeries for Number Surgeon type.
• Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
• Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
• Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
• Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
• Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.
• Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
• Verified insurance coverage and obtained pre-authorizations.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Collated pre-operative lab and imaging results to facilitate surgery planning.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Educated patients about surgeries and provided treatment plan documentation.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Updated daily operating room calendars with accurate appointment schedules.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Checked patients in and out and collected payments.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Conducted patient intake interviews, recording and documenting relevant information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Received and routed laboratory results to correct clinical staff members.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
• Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
• Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
• Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
• Maintained confidentiality of sensitive information, adhering to strict data protection policies.
• Enhanced customer service by developing feedback system that addressed client concerns promptly.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
• Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
• Ensured prompt resolution of denied claims through comprehensive analysis of denial reasons and timely submission of necessary documentation for reconsideration or appeal.
• Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
• Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
• Promoted positive customer experiences by addressing concerns or questions related to authorizations in a professional manner.
• Resolved discrepancies with client applications to verify eligibility.
• Assisted clients with accurate eligibility form, application and document completion.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
• Kept records of customers' charges and payments.

• Established efficient workflows for processing incoming and outgoing records, expediting response times for requests.
• Supported departmental reorganizations by overseeing the secure transfer and storage of records.
• Assisted in the migration from paper-based to electronic document management systems, minimizing disruptions during the transition period.
• Maintained detailed inventories of physical and electronic records, providing accurate tracking capabilities for internal audits or legal proceedings.
• Streamlined records management processes by implementing digital filing systems and reducing physical storage space.
• Served as primary contact person for inquiries relating to company records from both internal and external stakeholders.
• Managed the archiving process for obsolete records, maintaining an organized system that is easy to navigate when retrieval is necessary.
• Facilitated communication between departments regarding record transfers, contributing to a more cohesive organizational structure.
• Ensured timely delivery of requested documents for internal and external parties, enhancing customer satisfaction.
• Assisted with typing, data entry, and answering incoming calls as required.
• Provided excellent customer care by responding to inquiries and requests for information.
• Maintained accuracy of records by verifying accuracy of data in records.
• Updated records with new information.
• Followed established policies and procedures to maintain compliance with regulations.
• Followed confidentially regulations to maintain privacy.
• Created and maintained electronic filing system for quick and easy retrieval of records.
• Maintained accuracy, completeness, and security for medical records and health information.
• Utilized electronic medical record systems to store, retrieve and process patient data.
• Verified accuracy of patient information in medical records.
• Scanned and uploaded medical records into electronic medical records system.
• Input data into computer programs and filing systems.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Tracked and monitored requests for medical records release.
• Followed exact procedures for handling transfers and other releases of medical records.
• Transcribed and entered patient medical information into electronic medical records systems.
• Sorted and distributed incoming and outgoing medical records.
• Processed and tracked requests for medical records from external organizations.

Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.

Prepares all paperwork (booking forms) for procedures scheduled to be sent to Surgical Centers.

Calls and speaks with patients and doctors in preparation for procedures and confirms procedures.

Preps follow up appointments, reschedule Surgical procedures.

Ensures pre-certs are approved and up to date. Strong knowledge of Workers Compensation and NO FAULT cases.

Ensures insurance is active/case open.

Clearly follows guidelines of each Surgical center based on the type of case. Other duties as assigned.

Other duties as assigned

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Supported office staff and operational requirements with administrative tasks.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Enhanced office productivity by handling high volume of callers per day.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Maintained current and accurate medical records for patients.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
• Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
• Improved patient flow and reduced wait times with effective appointment scheduling.
• Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
• Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
• Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
• Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
• Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
• Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.
• Registered and verified patient records before triage with most up-to-date information.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Assisted in the development of policies and procedures to standardize DMEPOS processes across the organization.
• Continuously sought opportunities to expand personal knowledge of industry advancements, attending conferences and workshops to stay current with best practices in DMEPOS coordination.
• Served as a liaison between the organization and regulatory agencies, promptly addressing any concerns or issues that arose during audits or inspections.
• Enhanced DMEPOS program efficiency by streamlining processes and implementing new software tools.
• Developed educational materials for patients regarding proper usage and maintenance of their medical equipment, promoting self-care practices at home.
• Organized regular meetings between stakeholders – including clinicians, administrators, suppliers – fostering a collaborative approach towards decision-making processes related to DMEPOS coordination.
• Established strong relationships with vendors, negotiating favorable contracts for cost-effective procurement of durable medical equipment.
• Worked closely with billing specialists to resolve discrepancies between invoicing records and payments received from insurance providers or patients themselves.
• Collaborated with healthcare professionals to ensure accurate and timely delivery of medical equipment for optimal patient care.
• Coordinated cross-functional teams to streamline workflows, resulting in increased productivity levels throughout the department.
• Implemented quality control measures, ensuring compliance with regulatory standards and reducing instances of nonconformance.
• Assisted in the preparation and submission of accreditation applications for various DMEPOS programs, ensuring compliance with all relevant standards.
• Provided exceptional customer service, addressing inquiries from patients and healthcare practitioners promptly and professionally.
• Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Kept high average of performance evaluations.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.