Kalib Fortier
Auburn,ME
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Orange Circuit Gym
Brunswick, Maine
10.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Dunkin' Donuts
Auburn, Maine
12.2018 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Edward Little Highschool
Auburn, ME06-2020
Skills
- Customer service
- Data entry
- Time management
- Team collaboration
- Administrative support
- Effective communication
- Problem solving
- Attention to detail
- Organization and recordkeeping
- Customer relations
- Microsoft office
- Grammar
- Understanding customer needs
- Multi-task management
- Time management abilities
Timeline
Customer Service Representative
Orange Circuit Gym
10.2022 - 12.2022
Customer Service Representative
Dunkin' Donuts
12.2018 - 12.2019
High School Diploma -
Edward Little Highschool