Aidreanna Burden
Summary
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Support Specialist
Wecare 365 AFC
11.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Clerk
Worcester Courthouse
01.2023 - 04.2023
- Provided excellent customer service
- Interacted with customers providing information
- Provided quality support through date entry, document management, and overseeing operation of office equipment
- Handled document filling
- Collaborated with other team members in all departments
Education
No Degree - Sheet Metal Welding
Bay Path Regional Vocational Technical High School
Charlton, MA04-2025
No Degree - Welding
Worcester Technical High School
Worcester, MA04-2024
High School Diploma -
North High School
Worcester, MA06-2023
No Degree - Diesel Mechanic School
South High School
Worcster Ma 01-2023
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Data collection
Certification
- OSHA Certified
- Hot works Certified
- AWS sheetmetal D.9 Mig Certified
Timeline
Care Support Specialist
Wecare 365 AFC
11.2023 - Current
Clerk
Worcester Courthouse
01.2023 - 04.2023
- OSHA Certified
- Hot works Certified
- AWS sheetmetal D.9 Mig Certified
No Degree - Sheet Metal Welding
Bay Path Regional Vocational Technical High School
No Degree - Welding
Worcester Technical High School
High School Diploma -
North High School
No Degree - Diesel Mechanic School
South High School
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