Shaveta Johnson
Memphis,TN
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Care Support Specialist
Prospero Health
Memphis, TN
06.2021 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Document and Medical Record Management
- Schedule Coordination
- Managing Appointment Reminders
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing patients needs and resolving concerns.
Lead Admissions Representative
St. Francis Hospital And Medical Center
Memphis, TN
04.2015 - Current
- Assured timely verification of insurance benefits prior to patient receiving medication.
- Reviewed over 100 patient cases per week and verified insurance coverage information.
- Handled 50 calls per day to address customer inquiries and concerns.
- Prepared and submitted appeals on behalf of patients.
- Reviewed structured clinical for specified medical terms and diagnoses codes to obtain prior authorization
Admissions Associate
Baptist Memorial Health Care Corporation
Cordova, TN
04.2019 - 06.2020
- Led tours of facility for potential clients and families to highlight features and benefits of membership
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss
- Communicated effectively with staff, including members of operations, finance and clinical departments
- Communicated verification and authorization status updates with Senior Director to facilitate decision-making for patient admissions and insurance coverage
- Maintained confidentiality of patient finances, records and health statuses
- Performed clerical tasks, including filing, billing and routing messages to appropriate people for office of eight
Education
Bachelor of Science - Business Administration And Management
Bethel University
Mckenzie, TN2017
Certification - Medical Billing And Coding
Concorde Career College
Memphis, TN08.2013
Skills
- Customer service orientation
- Mentoring
- Work Area Maintenance
- Microsoft applications proficiency
- Triaging
- Organizational Skills
- Planning
- Researching
- Time Management
- Credential Verification
Timeline
Care Support Specialist
Prospero Health
06.2021 - Current
Admissions Associate
Baptist Memorial Health Care Corporation
04.2019 - 06.2020
Lead Admissions Representative
St. Francis Hospital And Medical Center
04.2015 - Current
Bachelor of Science - Business Administration And Management
Bethel University
Certification - Medical Billing And Coding
Concorde Career College
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