Aiema Zubair
Fresno,CA
Summary
Dynamic retail professional with a proven track record at Goodwill, excelling in customer service and merchandise display as well as labeling. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Reliable and adaptable, I consistently foster positive customer engagement while maintaining an organized sales environment, contributing to increased repeat business.
Overview
2018
2018
years of professional experience
Work History
Retail Worker
Goodwill
04.2017 - 12.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Fast Food Worker
Hartz Chicken Buffet
2015 - 2015
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Resolved customer complaints with professionalism, restoring customer confidence in our service.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Improved kitchen organization, streamlining food preparation tasks and reducing order preparation times.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
GED -
Harris County Department of Education
Houston, TXSkills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store maintenance
- Merchandise display
- Problem-solving
- Customer feedback management
- Multitasking
- Effective communication
- Customer engagement
- Product labeling
- Product restocking
- Hospitality and accommodation
- Friendly and helpful
- Reliable and responsible
- Adaptable and flexible
- Honest and dependable
- Team cooperation
- Strong communication and interpersonal skills
- Positive customer engagement
- Organization
- Flexible hours
- Goal driven
- Building customer loyalty
- Store opening and closing
- Computer skills (fast typer) took computer class in 8th grade
Timeline
Retail Worker
Goodwill
04.2017 - 12.2017
Fast Food Worker
Hartz Chicken Buffet
2015 - 2015
GED -
Harris County Department of Education