Market Manager II
CRST
Houston, TX
02/08/21 - Current
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Implemented cost-saving measures such as route optimization for shipments.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Collaborated with other departments to develop strategies that align with company objectives.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Consistently met company and department objectives within budget and time constraints.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Directed investigations to verify and resolve customer or shipper complaints.
- Established or monitored specific supply chain-based performance measurement systems.