Summary
Overview
Work History
Education
Skills
Timeline
Generic

AIESHA GOOCH

San Francisco

Summary

Over ten years of experience with medication administration in residential, and facility based settings.

Overview

11
11
years of professional experience

Work History

Medication Technician

Ivy Park at Cathedral Hill
San Francisco
11.2024 - Current
  • Dispened and administered medication to residents as prescribed by prescribing physicain
  • Send, receive, and maintain accurate fax communication, medical reports, care plans, and physician instructions to care staff, residents, family, and other management departments for accuracy and compliance regulation
  • Managed medication services with pharmacy, physician's office, residents, and families
  • Order and manage medication supply
  • Maintain and track accurate physician orders with physicians, pharmacies, and third-party home health and hospice agencies
  • Managed and maintained accurate medical records of all residents

Flex Customer Service Agent

SelectQuote Insurance Services
Overland Park, KS
08.2023 - 01.2024
  • Resolve customer inquiries via inbound and outbound calls and emails
  • Completed routine retention campaigns to maintain customer rapport
  • Completed annual notice of change outbound calls to ensure customers were aware of insurance plan changes
  • Conducted customer satisfaction surveys and customer account updates and addressed concerns
  • Completed enrollment in various insurance plans while maintaining carrier and CMS compliance
  • Educated customers on other company departments and upsold other products after a needs analysis
  • Conducted QA scripted outbound and inbound customer service calls and analyzed client concerns to provide resolutions
  • Scheduled enrollments, processed grievances, and ensured adequate documentation of all customer inquiries
  • Enrolled clients into various Medicare Advantage and Prescription Drug Plans
  • Calculated, collected, and processed payment preferences with carriers and CMS
  • Explain and set customer expectations after enrollment according to carrier and Medicare standards
  • Met daily and monthly dial quotas, call performance, and upsell metrics
  • Educated clients on plan benefits and options based on a thorough needs analysis
  • Completed various requests for information from different insurance carriers to correct errors and missing information

RFI Flex Customer Service Agent

SelectQuote Insurance Services
Overland Park, KS
08.2021 - 08.2022
  • Conducted QA scripted outbound and inbound customer service calls and analyzed client concerns to provide solutions.
  • Scheduled enrollments, processed grievances, and ensured adequate documentation of all customer inquiries. Enrolled clients into various Medicare Advantage and Prescription Drug Plans.
  • Calculated, collected, and processed payment preferences with carriers and CMS.
  • Explain and set customer expectations after enrollment according to carrier and Medicare standards.
  • Met daily and monthly dial quotas, call performance, and upsell metrics.
  • Educated clients on plan benefits and options based on a thorough needs analysis.
  • Completed various requests for information from different insurance carriers to correct errors and missing information

Compliance Coordinator

Easter Seals Tennessee
Lexington, TN
07.2020 - 07.2021
  • Managed residential homes in two counties.
  • Planned and conducted Individual Support Plan meetings to update members' support plans and evaluate learning outcomes and objectives.
  • Scheduled medical appointments and managed medical records for caseload.
  • Made educational materials and training protocols for support staff that were compliant with the State of Tennessee Department of DIDD.
  • Tracked, audited, and approved documentation for the billing department

Census Enumerator

US Census Bureau
Lexington, TN
08.2020 - 10.2020
  • Completed household census interviews and educated interviewees thoroughly on the process and purpose
  • Assisted people in filling out surveys with complete and accurate information
  • Contacted assigned citizens through email or phone to obtain and correct census data
  • Generated accurate and complete reports and case summaries and compiled work records, including required statistics

Residential House Manager

Easter Seals
Lexington, Tennessee
03.2014 - 06.2020
  • Managed residential homes in two counties
  • Planned and conducted Individual Support Plan meetings to update members' support plans and evaluate learning outcomes and objectives
  • Scheduled medical appointments and managed medical records for caseload
  • Made educational materials and training protocols for support staff compliant with the State of Tennessee Department of DIDD
  • Tracked, audited, and approved documentation for the billing department
  • Managed, scheduled, and assisted doctors' appointments and medication administration in health management
  • Evaluated employee performance quarterly and conveyed constructive feedback to improve skills

Education

Bachelors of Science - Organizational Leadership

Bethel University
McKenzie, TN
12.2017

Diplomia -

Lexington High School
Lexington, TN
05.2010

Skills

  • Senior Care
  • Long-Term Care
  • Community-Based & Residential-Based Services
  • Data Entry
  • Customer Service
  • Communication

Timeline

Medication Technician

Ivy Park at Cathedral Hill
11.2024 - Current

Flex Customer Service Agent

SelectQuote Insurance Services
08.2023 - 01.2024

RFI Flex Customer Service Agent

SelectQuote Insurance Services
08.2021 - 08.2022

Census Enumerator

US Census Bureau
08.2020 - 10.2020

Compliance Coordinator

Easter Seals Tennessee
07.2020 - 07.2021

Residential House Manager

Easter Seals
03.2014 - 06.2020

Bachelors of Science - Organizational Leadership

Bethel University

Diplomia -

Lexington High School

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AIESHA GOOCH