Open To Work
AIISHA S. BALL
Streamwood,IL
Summary
Well-qualified Customer Service Representative that is proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in secretarial and administrative duties.
Overview
8
8
years of professional experience
Work History
Logistic Coordinator
NFI Industries
Des Plaines, IL
10.2021 - 11.2022
- Perform load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources
- Coordinates daily data entry into NFI’s proprietary order-management system, TMW
- Coordinates daily on scheduling truck and trailer maintenance
- Works with safety department on DriveCam, driver compliance and HOS issues
- Before and after school Educator
Right At School
Elgin, IL
08.2021 - Current
- Engage youth in academic and social enrichment activities
- Actively partner and communicate effectively with parents
- Walk around to manage the classroom and maintain safety
- Organize program materials or lessons and activities
- Document attendance, incidents, and other observation
Customer Service Representative
Wayfair – Carol Stream
, IL
11.2019 - 04.2020
- Inbound call center
- Tracking driver routes
- Entering customer’s information, including address changes, delivery instructions and rescheduling
- Direct dispatch with delivery drivers
Customer Service Representative
Schneider National
Carol Stream, IL
12.2018 - 11.2019
- Provided primary customer support to internal and external customers in fast-paced environment
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Performed research to collect and record all orders and consumer data
- Worked with account managers to understand requirements and provide exceptional service to customers
- Kept physical files and digitized records for easy updating and retrieval by authorized team members.
Secretary Assistant
ABC Supply Company
Addison, IL
10.2017 - 12.2018
- Managed order slips for Warehouse
- Secretarial duties, which included filing and managing multiple phone lines
- Produced highly accurate internal and external office communications
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Conducted thorough research using diverse resources to assist professional staff with routine and special projects
- Administrative support to office staff.
Education
Esthetician License - Skin Care
Tricoci University of Beauty Culture LLC
04.2023
Diploma -
Larkin High School
Skills
- Route dispatch
- Data entry
- Complaint resolution
- Creative problem solving
- Computer proficient
- Administrative support
- MS Office proficiency
- Multi-line phone talent
- Good listening skills
- Warehousing functions
- Medical terminology knowledge
- Administration and Bookkeeping
- Computer-Based Inventory System
- Team Building
- Driver Scheduling
- Shipping and Receiving
- Problem-Solving
- Client Relations
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Logistic Coordinator
NFI Industries
10.2021 - 11.2022
Right At School
08.2021 - Current
Customer Service Representative
Wayfair – Carol Stream
11.2019 - 04.2020
Customer Service Representative
Schneider National
12.2018 - 11.2019
Secretary Assistant
ABC Supply Company
10.2017 - 12.2018
Esthetician License - Skin Care
Tricoci University of Beauty Culture LLC
Diploma -
Larkin High School