Inioluwa Adebayo
Summary
Experienced patient care professional with a proven track record in coordinating healthcare services. Recognized for exceptional organizational skills, effective communication, and adaptability in changing circumstances. Collaborates effectively with multidisciplinary teams to ensure seamless patient experiences and achieve optimal outcomes. Skilled in managing patient records, scheduling, and facilitating communication between patients and medical staff. Known for reliability and a strong focus on delivering high-quality patient care. Friendly and compassionate, with a talent for effective communication and patient interaction. Possesses a solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Committed to enhancing patient experiences and ensuring the smooth delivery of care.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
JUMTAS VENTURE
12.2023 - Current
- Facilitated the development and implementation of patient care plans, fostering collaboration among healthcare providers, patients, and insurers, resulting in improved treatment outcomes and patient satisfaction
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Babysitter
Family Friends & Others
02.2021 - 12.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Planned fun outings and educational activities to keep children entertained.
Customer Care Service Representative
FOUNDEVER
10.2022 - 12.2023
- Expertly managed inbound and outbound customer inquiries at OptumServe, ensuring high-quality service by resolving issues efficiently and maintaining detailed records of customer interactions
- Resolved customer inquiries and complaints by identifying issues and implementing timely solutions, enhancing client satisfaction and retention
- Utilized a systematic troubleshooting approach to diagnose and address technical issues, ensuring accurate and efficient problem resolution
Tutor
Elsik High School
01.2019 - 12.2021
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Developed methods to motivate and engage students in learning.
- Monitored student progress and provided feedback and support.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Motivated students with accurate feedback and positive reinforcement.
Volunteer
Religious Community Services
01.2019 - 12.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
High School Diploma -
George Bush High School
Richmond, TX05-2024
Bachelor of Science - Pediatric Nursing
The University of Texas At San Antonio
San Antonio, TX05-2028
Skills
- Inbound and Outbound Calling
- Negotiation
- Account Management
- Service Standard Compliance
- Medical Terminology Knowledge
- Money Handling Abilities
- Sales Expertise
- Professional Telephone Demeanor
- Report Preparation
- POS Systems Expert
- Route Dispatch
- Effective Communication
- Problem-Solving
- Active Listening
- Patience
- Time Management
- Technical Proficiency (CRM Software)
- Empathy
- Multitasking
- Data Entry
- Conflict Resolution
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Verbal and written communication
- Scheduling
- Goal setting
- Documentation
- Proficient in [Microsoft Document]
- Calm and effective under pressure
- Punctual and hardworking
- Meeting preparation
- Project management
- Cross-functional teamwork
- Quality assurance
- Creative problem solving
Languages
Yoruba
Native or Bilingual
Timeline
Patient Care Coordinator
JUMTAS VENTURE
12.2023 - Current
Customer Care Service Representative
FOUNDEVER
10.2022 - 12.2023
Babysitter
Family Friends & Others
02.2021 - 12.2024
Tutor
Elsik High School
01.2019 - 12.2021
Volunteer
Religious Community Services
01.2019 - 12.2021
High School Diploma -
George Bush High School
Bachelor of Science - Pediatric Nursing
The University of Texas At San Antonio
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