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Shallyn Banegas
Winchester,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level MA position. Ready to help team achieve company goals. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable, serving diverse needs of patients through active communication and responsive engagement. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Audibel Hearing Aid Centers
01.2021 - Current
- Promoted a positive work environment through open lines of communication, regular feedback sessions.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of the products sold in-office to prevent shortages or delays in the patient purchasing what they needed in that specific time.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked with patients to schedule tests.
- Greeted and assisted patients with check-in procedures.
- Ensured compliance with HIPAA regulations by being training on privacy policies and overseeing proper handling of sensitive patient data.
- Coordinated with insurance companies for accurate benefit information,reducing errors and financial discrepancies.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Conduent Call/ Chat Center
01.2016 - 11.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer chat/email's with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Applied Science - Medical Assisting
Bluegrass Community And Technical College
Winchester, KyHigh School Diploma -
George Rogers Clark High School
Winchester, KY05.2012
Skills
- Patient confidentiality
- Administrative and Office Support
- Patient Outreach and Follow-Up
- Patient Education
- Outbound Calling
- Inbound Calling
- Calm and Effective Under Pressure
- Resolving Problems
- Customer Service
- Benefits Explanation
- Multitasking ability
- Office Administration
- Follow-up care
- HIPAA Compliance
- Policy compliance
- Appointment Scheduling
- Communicating to Patients
- Documentation
- Insurance Practices
Software
Windows and MacOS
Timeline
Patient Care Coordinator
Audibel Hearing Aid Centers
01.2021 - Current
Customer Service Representative
Conduent Call/ Chat Center
01.2016 - 11.2020
Associate of Applied Science - Medical Assisting
Bluegrass Community And Technical College
High School Diploma -
George Rogers Clark High School
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