Heather Penland
Graham,North Carolina
Summary
Skilled Patient Services Coordinator with a proven track record at Audibel Hearing Aid Centers, excelling in patient confidentiality and exceptional customer service. Demonstrated expertise in healthcare systems knowledge and HIPAA compliance, enhancing patient satisfaction and privacy. Achieved significant improvements in patient care coordination and insurance verification, contributing to a positive and efficient clinic environment.
Overview
13
13
years of professional experience
Work History
Patient Services Coordinator
Audibel Hearing Aid Centers
10.2013 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collected time of service payments and issued receipts.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Care Coordinator
Avada Hearing Care
04.2012 - 05.2013
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
Education
Associate of Applied Science - Criminal Justice
Durham Technical Community College
Durham, NC05-2014
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Patient confidentiality
- Insurance Verification
- Follow-up care coordination
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Money Handling
- Patient check-in
- Phone and Email Etiquette
- Flexible Schedule
- Payment Processing
Timeline
Patient Services Coordinator
Audibel Hearing Aid Centers
10.2013 - Current
Patient Care Coordinator
Avada Hearing Care
04.2012 - 05.2013
Associate of Applied Science - Criminal Justice
Durham Technical Community College
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