Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Jennifer Fontanez
Orlando,FL
Summary
Overview
10
years of professional experience
Work History
InnovaCareOrlando, FL
Patient Care Coordinator
04.2022 - 06.2023
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and clinic staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Grand Bohemian Hotel Orlando
Customer Service Representative
11.2015 - 05.2020
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Followed up with customers about resolved issues to maintain high standards of customer service
Dentist
Receptionist
11.2013 - 09.2014
Job overview
- Assisted patients in completing all necessary forms and documents.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained and managed patient records in compliance with security regulations.
- Answered on average 40 telephone calls per day to field inquiries from patients, vendors and various other callers seeking information.
Education
University High SchoolOrlando, FL
High School Diploma
05.2011
University Overview
Valencia CollegeOrlando, FL
Associate of Arts from General Studies
University Overview
Skills
- Credit card processing
- Report preparation
- Inbound and Outbound Calling
- Professional telephone demeanor
- Recordkeeping strengths
- Complaint resolution
- Key Holder Experience
- Proficient in ECW
- Scheduling
- Multitasking ability
- Patient education
- Patient Rapport
- Medical History Documentation
- Time Management
- Patient Registration
- Organizational Skills
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Timeline
Patient Care Coordinator
InnovaCare
04.2022 - 06.2023
Customer Service Representative
Grand Bohemian Hotel Orlando
11.2015 - 05.2020
Receptionist
Dentist
11.2013 - 09.2014
University High School
High School Diploma
Valencia College
Associate of Arts from General Studies