Nelida Contreras
Redmond,USA
Summary
Achieved high patient satisfaction ratings through proficient management of front desk operations and patient scheduling.Boosted billing support efficiency and elevated customer service quality, creating positive and memorable patient experiences.Enhanced office operations by efficiently managing high-volume calls and maintaining precise records, resulting in a well-structured and organized environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Integrated Eyecare
Bend, OR
10.2025 - Current
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Performed general clerical duties such as photocopying, scanning documents, filing paperwork, and organizing records
- Responded to email inquiries promptly with accurate information or directed them to the appropriate personnel
- Maintained a professional appearance of the reception area by keeping it clean and organized at all times
- Managed office petty cash fund by accurately recording expenses and reconciling receipts on a regular basis
- Served as the first point of contact for visitors/clients providing exceptional customer service at all times
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Maintained electronic medical records (EMR) system, accurately documenting patient information and updating records as necessary
- Responded to patient inquiries in a timely manner, providing exceptional customer service and resolving issues effectively
- Assisted with billing processes, including verifying charges, submitting claims, and following up on outstanding balances
- Maintained confidentiality of patient information at all times according to privacy laws
- Served as a liaison between patients and healthcare providers regarding appointment scheduling changes or cancellations
- Managed patient billing inquiries and resolved issues related to insurance claims or payment discrepancies
- Served as a resource for patients regarding insurance coverage questions or concerns
- Answered and screened phone calls, responding to inquiries, scheduling appointments, and directing calls to the appropriate medical staff
- Verified and updated patient insurance information, facilitating smooth billing processes and reducing claim rejections
- Collaborated with medical staff to communicate important patient information, facilitating seamless coordination of care
- Assisted in the preparation of patient charts and records for upcoming appointments, ensuring completeness and accuracy
- Verified and updated patient demographics, insurance, and medical history information during each visit, reducing errors and improving data integrity
- Participated in staff meetings and training sessions to stay updated on office policies, procedures, and industry regulations
Airport Customer Service Agent
Unifi
Redmond, OR
03.2024 - 09.2025
- Provided exceptional customer service by promptly responding to inquiries and resolving issues
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Provided exceptional customer service to ensure a positive experience for all patrons
- Efficiently handled cash transactions and accurately processed payments
- Maintained cleanliness and organization of the counter area, ensuring a welcoming environment for customers
- Resolved customer complaints or issues promptly and professionally, ensuring customer satisfaction
- Assisted in training new counter staff members on company policies, procedures, and customer service standards
- Collaborated with management to develop strategies for improving efficiency and productivity at the counter
- Utilized POS system to accurately record orders, process payments, and generate receipts
- Participated in regular training sessions to stay updated on new products/services/features as well as best practices for delivering exceptional customer experiences
Cashier
Los Brothers Restaurant taco shop
Redmond, OR
03.2022 - 02.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
Front Desk Receptionist Volunteer
American Cancer Society
Kennewick, WA
03.2014 - 03.2016
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Managed visitor logbook accurately by recording necessary details for security purposes
- Created detailed reports on daily activities such as visitor traffic and call volumes for management review
- Ordered office supplies ensuring availability while managing costs within budget constraints
Education
High school diploma - undefined
Kennewick High School
Kennewick, WAUpper secondary education - undefined
Skills
- Private practice experience
- Intake
- Microsoft Word
- Medical office experience
- Medical scheduling
- Processing cash transactions
- Google Docs
- Organizational skills
- Credit card payment processing
- Medical administrative support
- Patient interaction
- Greeting customers
- Microsoft Excel
- Teamwork
- Office experience
- Photocopying
Certification
- Driver's License
Languages
Spanish - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
Integrated Eyecare
10.2025 - Current
Airport Customer Service Agent
Unifi
03.2024 - 09.2025
Cashier
Los Brothers Restaurant taco shop
03.2022 - 02.2023
Front Desk Receptionist Volunteer
American Cancer Society
03.2014 - 03.2016
High school diploma - undefined
Kennewick High School