Aija Carter
Temple Hills,MD
Summary
A reliable psychology student with 6 years of experience in remote customer service rep and administrative support knowledge of conflict resolution. customer communications. nien volume or calls. emails and order processine. Aimine to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent, and strong grasp of human behavior and an ability to work well with others,by my peers, I can be relied upon to help your team achieve its goals.
Overview
6
6
years of professional experience
Work History
Unarmed Security Officer
Allied Universal
Arlington, VA
05.2023 - Current
- Preventing illegal or inappropriate actions by maintaining a high visibility presence
- Patrolling the buildings, facilities, and perimeters of the premises
- Informing personnel and visitors of security procedures, as well as acting upon non-compliance
- Monitoring alarm systems and video surveillance systems
- Investigating suspicious activities and disturbances
- Immediately reporting security breaches to designated law enforcement agents
- Performing maintenance checks on security systems and equipment
- Documenting observations and surveillance activities
- Adhering to security industry regulations.
Customer Service Representative
Amazon
Remote
04.2021 - Current
- 40 word per minute.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Problem solving/ Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- High volume calls, emails and order processing
- Problem solving in fast changing environment
- Ensure customer satisfaction and provide professional customer support
- Navigation of gps/rebooting and updating systems.
Administration Assistance
Liberty Construction CO.
Waldorf, MD
06.2018 - 04.2021
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Planing arrangements, such as site bookings, meetings and reservations
- Screening phone calls and routing callers to the appropriate party
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Greet and assist visitors
- Maintain polite and professional communication via phone, e-mail, and mail
- Anticipate the needs of others in order to ensure their seamless and positive experience
- High volume income calls
Education
Bachelor of Science in Psychology -
University of Maryland-University College
College Park, MDSkills
- Activity planning (9 years)
- Communication skills
- Time management
- Social listening (9 years)
- Microsoft Word (10 years)
- Microsoft Powerpoint (10 years)
- Microsoft Excel (10 years)
- Documentation review (7 years)
- Computer hardware (10 years)
- Customer service
- Presentation skills
- Problem solving (10 years)
- 40 wpm
Timeline
Unarmed Security Officer
Allied Universal
05.2023 - Current
Customer Service Representative
Amazon
04.2021 - Current
Administration Assistance
Liberty Construction CO.
06.2018 - 04.2021
Bachelor of Science in Psychology -
University of Maryland-University College