Aija Richardson
Summary
Professional with a strong background in case management, customer service and nursing assistance. Prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Brighton Hospice
Saint Louis Park, MN
05.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Demonstrated effective communication with family, team members and leadership
Case Manager
Thomas Allen Inc.
Blaine, MN
08.2020 - 04.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Technical Product Sales
Comcast Corporation
Saint Paul, MN
01.2019 - 08.2020
- Supported clients with technical expertise during product demonstrations, contributing to successful sales conversion rates.
- Increased sales by promoting special offers and upselling products based on customer preferences.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Utilized strong organizational skills to arrange meat products attractively within display cases, driving increased sales from visual appeal alone.
- Formed technical solutions, assigned costs and developed presentations to support sales staff.
Assistant Manager
Holiday Stationstores
Bloomington, MN
10.2016 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Project Management
Takoda Institute
Minneapolis, MN09.2023
Case Management
Takoda Institute
Minneapolis, MN07.2023
Certified Nursing Assistant
Dakota County Technical College
Rosemount, MN02.2022
Diploma -
Richfield High School
Richfield, MN06.2016
Skills
- Problem-solving
- Time management
- Case documentation
- Organization and multitasking
- Conflict resolution
- Decision-making
- Email and telephone etiquette
- Case planning
- Critical thinking
- Documentation proficiency
- Records management
- Data entry and analysis
- Treatment Planning
- Resource management
- Case needs assessment
- Program development
- Team collaboration
- Verbal and written communication
- Risk assessment
- Ethical judgment
- Attention to detail
- Project planning
- Meeting facilitation
- Customer service
- Team leadership
- Detail-oriented
- Planning and execution
- Team coordination
- Project scheduling
- Training and development
- Workload management
- Data collection
- Strategic planning
- Continuous improvement
- Risk analysis and management
- Status reporting
- Technical support
- Budget coordination
- Budget preparation
- Software development
- Spreadsheet tracking
- Compliance enforcement
- Product development
- Management of complex projects and schedules with the use of Excel, Power-Point and Microsoft word
- Patient care
- HIPAA compliance
- Reliable team player
- Basic life support
- Safety precautions
- Electronic charting
- Patient-focused care
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- End-of-life care
- Transfer techniques
- Healthcare ethics
- Colostomy care
- Condition monitoring
- Care plan implementation
- Quality assurance
Timeline
Certified Nursing Assistant
Brighton Hospice
05.2022 - Current
Case Manager
Thomas Allen Inc.
08.2020 - 04.2022
Technical Product Sales
Comcast Corporation
01.2019 - 08.2020
Assistant Manager
Holiday Stationstores
10.2016 - 01.2019
Project Management
Takoda Institute
Case Management
Takoda Institute
Certified Nursing Assistant
Dakota County Technical College
Diploma -
Richfield High School