Aikiam Floyd
Bronx,NY
Summary
Accomplished Shift Supervisor and Residential Aide at Services For The Underserved Inc, adept in operations management and fostering customer-oriented environments. Demonstrated success in training teams, enhancing resident quality of life, and maintaining workplace safety. Skilled in inventory control, with a proven track record of improving operational efficiency and resident satisfaction.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
Services For The Underserved Inc
03.2023 - Current
- Trained employees and delegated daily tasks and responsibilities.
- Responded to and resolved clients questions and concerns.
- Incident reporting and monitoring daily operations
- completing work orders ,shift summary and book logs daily
Residential Aide
Services For The Underserved Inc
03.2023 - 09.2023
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with medication administration under the supervision of a licensed professional.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
Education
High School Diploma -
Paul Robeson High For Business And Technolgy
Brooklyn, NY06.2007
Skills
Workplace Safety
Customer-Oriented
Operations Management
Inventory control and record keeping
Timeline
Shift Supervisor
Services For The Underserved Inc
03.2023 - Current
Residential Aide
Services For The Underserved Inc
03.2023 - 09.2023
High School Diploma -
Paul Robeson High For Business And Technolgy