- Auto Repair/Restoration
Aikman Pollard
Lyles,TN
Summary
Detail-oriented Service Technician with strong skills in transmission and driveline repair. Known for enhancing customer satisfaction through effective problem resolution and preventive maintenance.
Overview
10
10
years of professional experience
Work History
Service Technician
Steve Jones Chrysler Dodge Jeep Ram
Dickson, TN
06.2022 - Current
- Diagnosed and resolved mechanical issues for diverse vehicle models efficiently.
- Conducted routine maintenance and repairs on automotive systems, ensuring optimal performance.
- Collaborated with service team to streamline repair processes and enhance customer satisfaction.
- Maintained detailed records of services performed, adhering to warranty guidelines and manufacturer standards.
Service Technician
Brentwood Water Services
Brentwood, TN
06.2020 - 05.2022
- Diagnosed and resolved mechanical issues in field equipment, ensuring optimal functionality.
- Conducted routine maintenance and inspections on various machinery to prevent downtime.
- Managed inventory levels of spare parts and tools to support timely repairs and service calls.
- Developed detailed service reports documenting repairs, maintenance activities, and customer feedback.
- Led safety initiatives, promoting compliance with industry regulations during field operations.
Service Technician
Steve Jones Chrysler Dodge Jeep Ram
Dickson, TN
01.2018 - 06.2020
- Utilized diagnostic tools and equipment to identify faults in electrical and electronic systems promptly.
- Trained junior technicians on best practices for vehicle service and safety protocols.
- Implemented process improvements that decreased turnaround times for vehicle repairs significantly.
- Provided exceptional customer service by explaining technical issues clearly and offering effective solutions.
Service Technician
Nissan Of Columbia
Columbia, TN
03.2017 - 01.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Franklin Chrysler Dodge Jeep Ram
Franklin, TN
04.2016 - 04.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
High School Diploma -
East Hickman
Hickman, TN05-2014
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
- Transmission and Transaxle Expertise
- Driveline Expertise
Interests
Timeline
Service Technician
Steve Jones Chrysler Dodge Jeep Ram
06.2022 - Current
Service Technician
Brentwood Water Services
06.2020 - 05.2022
Service Technician
Steve Jones Chrysler Dodge Jeep Ram
01.2018 - 06.2020
Service Technician
Nissan Of Columbia
03.2017 - 01.2018
Service Technician
Franklin Chrysler Dodge Jeep Ram
04.2016 - 04.2017
High School Diploma -
East Hickman