Aiko Ito

Dynamic and resourceful professional with a strong background in customer service and administrative support as a renowned lawyer's assistant. Proven ability to enhance office efficiency through effective time management and data entry skills. I'm a committed team player dedicated to improving client satisfaction and fostering positive relationships.

I have a keen eye for detail and a history of effective administrative support. I am also known for ensuring smooth office operations through effective organization and thorough communication. Furthermore, I have a proven ability to collaborate with team members and adapt to changing needs. I'm also

very detail-oriented with exceptional communication skills that set a foundation for me to handle multiple tasks effectively and efficiently in fast-paced environments. Lastly, I'm also recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

- I implemented a 20-minute after-school section in my town, to practice English conversation between students who would not have the opportunities otherwise.

- Monitored and tracked student progress, observing notable improvements in language comprehension and communication skills over time.

- Improved effectiveness in organizing paperwork by introducing the use of Google Drive at my workplace.

- Effectively managed incoming and outgoing communications, including emails, phone calls, and mail, ensuring prompt and professional responses.

- Efficiently handled and resolved customer issues or complaints, improving customer relationships and maintaining a positive brand reputation.

- Demonstrated patience and problem-solving skills in handling escalated or challenging customer situations, turning negative experiences into positive outcomes.