Ailana Ramos
Boston,MA
Summary
Dynamic sales professional with extensive experience at Empire Loan, excelling in loan processing and collateral evaluation. Bilingual in English and Portuguese, I effectively resolve customer inquiries while training staff to enhance service quality. Proven ability to manage inventory and upsell products, ensuring a seamless shopping experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pawnbroker, Sales Associate
Empire Loan
Boston, USA
11.2018 - Current
- Creating loans based on collateral
- Selling jewelry
- Answering & making phone calls
- Assisted customers with pawn transactions and inquiries.
- Maintained accurate records of transactions and customer information.
- Trained new staff on operational procedures and policies.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Resolved customer complaints effectively in a polite and professional manner.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
Sales Associate
Pandora
Natick, USA
07.2017 - 10.2018
- Assisted customers with applying for a store credit card.
- Returns and exchanges.
- Assisted customers in selecting jewelry styles and options.
- Managed inventory levels and organized display cases effectively.
- Provided exceptional customer service to enhance shopping experiences.
- Handled transactions accurately using point-of-sale systems.
- Trained new sales associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Bath & Body Works
Dedham, USA
11.2015 - 12.2017
- Managed inventory levels and organized display cases effectively.
- Conducted product demonstrations to educate customers on features.
- Trained new sales associates on store policies and procedures.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
Box Office, Party Host
Showcase Cinema De Lux
Dedham, USA
11.2014 - 08.2015
- Selling movie tickets
- Kids birthday party host
- Answering phone calls when needed.
- Managed guest interactions to ensure a positive experience throughout events.
- Guided guests through venue amenities and entertainment options available.
- Trained new staff on party hosting protocols and customer service standards.
- Ensured cleanliness and readiness of event spaces before guest arrivals.
- Resolved guest inquiries and issues promptly during events to enhance satisfaction.
- Organized seating arrangements, decorations, and food supplies.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
Education
High School Diploma -
Urban Science Academy
West Roxbury, MA05.2015
Skills
- Bilingual (English and Portuguese)
- Gift cards, credit card applications
- Loan processing
- Collateral evaluation
- Inventory management
- Point-of-sale operations
- Product knowledge
- Retail merchandising
- Staff training
- Problem solving
- Attention to detail
- Merchandise appraisals
- Upselling techniques
- Documentation skills
- Cash flow management
- Sales proficiency
- Item pricing
- Cash handling
- Multitasking capacity
Certification
sterile processing technician
Timeline
Pawnbroker, Sales Associate
Empire Loan
11.2018 - Current
Sales Associate
Pandora
07.2017 - 10.2018
Sales Associate
Bath & Body Works
11.2015 - 12.2017
Box Office, Party Host
Showcase Cinema De Lux
11.2014 - 08.2015
High School Diploma -
Urban Science Academy