Sofia Restrepo
Orlando
Summary
Motivated and customer-focused professional with strong experience in sales, guest service, and fast-paced hospitality environments. Skilled in handling high-volume customer interactions, identifying client needs, and delivering clear, friendly, and solution-oriented support. Experienced in retail and brand representation, with the ability to adapt quickly to new systems and service protocols. Bilingual in English and Spanish, with a passion for creating exceptional guest experiences.
Overview
1
1
year of professional experience
Work History
Sales Associate
Michael Kors
Orlando
08.2025 - Current
- Deliver personalized customer service and drive sales by presenting luxury fashion products in a professional and consultative manner.
- Build lasting relationships with clients, focusing on upselling, cross-selling, and creating repeat business.
- Consistently meet and exceed sales targets while maintaining brand image and high-quality customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
Juice Production Associate
Sam's Club
03.2025 - 07.2025
- Oversaw product preparation and quality standards, ensuring a clean and efficient production area.
- Engaged with customers, answering questions and promoting products to encourage sales.
- Strengthened bilingual communication and problem-solving skills while interacting with diverse clientele.
Education
ASSOCIATE - Film Production
DIGITAL CINEMA PRODUCTION
Orlando, FL05-2026
HIGH SCHOOL -
LAKE NONA HIGH SCHOOL
Orlando, FL05.2025
Skills
- Bilingual: Fluent in English and Spanish
- Portuguese: Beginner/ Learning
- Upselling
- Client relationship building
- Assertive communication
- Time management
- Organization
- Leadership
- Creativity
- Innovation
- Problem solving
- Adaptability
- Passion for health and wellness
- Communication strategies
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
Michael Kors
08.2025 - Current
Juice Production Associate
Sam's Club
03.2025 - 07.2025
ASSOCIATE - Film Production
DIGITAL CINEMA PRODUCTION
HIGH SCHOOL -
LAKE NONA HIGH SCHOOL