Aileen Alvarez
Miami,FL
Summary
Dynamic Senior Administrative Professional with over 10 years of experience in high-level executive support, office management, and operational coordination. Expertise in managing executive calendars, coordinating meetings, preparing detailed reports, maintaining confidential records, processing payroll, and enhancing HR functions while streamlining office workflows. Skilled in managing multiple priorities in fast-paced environments, consistently delivering exceptional service to executives, employees, and clients. Proficient in Microsoft Office 365, Google Workspace, QuickBooks, ADP Workforce Now, Qlik, Microsoft Teams, SharePoint, and leveraging AI-powered productivity tools such as ChatGPT and Microsoft Copilot to drive efficiency.
Overview
10
10
years of professional experience
Work History
Team Lead / Lead Title Clerk
DSN Holdings LLC
09.2025 - Current
- Provide administrative and operational support to management while leading a team of title professionals.
- Coordinate daily schedules, prioritize assignments, and monitor workflow to ensure timely completion of departmental objectives.
- Prepare reports, track key performance metrics, and maintain accurate documentation for leadership review.
- Review legal and financial documents for compliance, accuracy, and completeness before submission.
- Maintain confidential electronic and paper filing systems in accordance with company policies.
- Respond to internal and external inquiries while serving as a liaison between departments.
- Train, mentor, and onboard new employees on office procedures, software systems, and documentation standards.
- Utilize Microsoft Excel, Outlook, ADP, and Qlik to support reporting, communication, and operational planning.
- Recommend process improvements that enhance productivity and administrative efficiency.
Executive Virtual Assistant
Self-Employed Remote
03.2021 - 06.2024
- Delivered executive administrative support to multiple clients in a remote environment.
- Managed executive calendars, scheduled meetings, coordinated travel, and organized appointments.
- Prepared reports, spreadsheets, presentations, contracts, and professional correspondence.
- Managed bookkeeping, invoicing, budgeting, expense tracking, and financial reporting using QuickBooks.
- Maintained secure digital filing systems and organized confidential business records.
- Coordinated virtual meetings, prepared agendas, recorded meeting notes, and tracked action items.
- Communicated with clients, vendors, and stakeholders while maintaining exceptional customer service.
- Used ChatGPT and Microsoft Copilot to create first drafts of documents, summarize meetings, conduct research, and automate repetitive administrative tasks.
Administrative Assistant
United Road Towing
10.2018 - 03.2019
- Supported day-to-day office operations through scheduling, payroll processing, filing, data entry, and report preparation.
- Maintained confidential employee files and payroll records using ADP Workforce Now.
- Assisted HR with onboarding paperwork, employee documentation, and personnel record maintenance.
- Prepared business correspondence, spreadsheets, and management reports.
- Managed incoming calls, greeted visitors, coordinated office supplies, and supported multiple departments.
Title Clerk
National Auto Lenders
03.2016 - 04.2017
- Processed and verified high-volume title documentation while ensuring compliance with regulatory requirements.
- Maintained organized records and resolved documentation discrepancies with accuracy.
- Entered customer information into internal databases and prepared documentation for management review.
- Communicated with customers, dealerships, and financial institutions regarding documentation requirements.
Education
Associate in Arts - Liberal Arts & Social Sciences
Westchester Community College
Valhalla, NY05-2004
High School Diploma -
Gorton High School
Yonkers, NY06-2001
Skills
- Executive & Administrative Support
- Executive Calendar Management
- Office Management
- Meeting & Event Coordination
- Travel Coordination
- Project Coordination
- Document Preparation
- Records & File Management
- Payroll Administration
- HR Administrative Support
- Expense Tracking & Financial Reporting
- Policy & Procedure Documentation
- Vendor & Client Relations
- Data Entry & Database Management
- Process Improvement
- Google Workspace
- QuickBooks
- ADP Workforce Now
- SharePoint
- Microsoft Teams
- Zoom
- ChatGPT
- Microsoft Copilot
- AI Workflow Automation
- Microsoft Office 365 (Excel, Word, Outlook, PowerPoint), Google Workspace, QuickBooks, ADP Workforce Now, Qlik
- Microsoft Teams, Zoom, SharePoint, Dropbox
Languages
Spanish
Timeline
Team Lead / Lead Title Clerk
DSN Holdings LLC
09.2025 - Current
Executive Virtual Assistant
Self-Employed Remote
03.2021 - 06.2024
Administrative Assistant
United Road Towing
10.2018 - 03.2019
Title Clerk
National Auto Lenders
03.2016 - 04.2017
Associate in Arts - Liberal Arts & Social Sciences
Westchester Community College
High School Diploma -
Gorton High School