Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Richardson

Washington,DC

Summary

Versatile Executive and Administrative Professional skilled in customer relations and operational management. Expertise in coordinating meetings, managing schedules, and improving service delivery across various industries. Committed to fostering seamless communication and ensuring efficient office functions.

Overview

10
10
years of professional experience

Work History

Front Desk Clerk

Hyatt House
11.2024 - Current
  • Managed guest experience from check-in through check-out.
  • Resolved escalated guest concerns.
  • Processed reservations and payments.
  • Coordinated with housekeeping and maintenance.
  • Managed cash reconciliation and guest communications.

Assistant Store Manager

Dollar Tree
04.2024 - 06.2025
  • Directed daily store operations.
  • Led, coached and scheduled associates.
  • Performed audits and cash management.
  • Resolved customer issues and improved operations.

Executive Assistant

McCoy Capital Partners
01.2021 - 06.2023
  • Supported Owner/CEO.
  • Managed bookkeeping in Excel and QuickBooks.
  • Coordinated meetings and calendars.
  • Prepared agendas and meeting minutes.

Administrative Assistant

City Gate
11.2019 - 08.2021
  • Supported Program Director.
  • Managed calls, records, scheduling and invoices.
  • Created Google Forms and memorandums.
  • Coordinated with partner agencies.

Customer Service Representative

U-Haul
06.2016 - 03.2018
  • Resolved customer inquiries and guided product selections.
  • Oversaw payment operations for customer accounts to ensure accuracy.
  • Maintained organized records and coordinated scheduling tasks for efficiency.

Education

High School Diploma -

Jos-Arz Academy
Washington, UT
06-2005

Project Management Certificate (CAPM) -

UDC

Skills

  • Customer Service
  • Executive & Administrative Support
  • Office Operations
  • Calendar Management
  • Staff Scheduling
  • Event Planning
  • Invoice Processing
  • Records Management
  • Microsoft Office
  • Google Workspace
  • Cash Handling
  • Problem Resolution

Timeline

Front Desk Clerk

Hyatt House
11.2024 - Current

Assistant Store Manager

Dollar Tree
04.2024 - 06.2025

Executive Assistant

McCoy Capital Partners
01.2021 - 06.2023

Administrative Assistant

City Gate
11.2019 - 08.2021

Customer Service Representative

U-Haul
06.2016 - 03.2018

High School Diploma -

Jos-Arz Academy

Project Management Certificate (CAPM) -

UDC
Vanessa Richardson