Aileen Carmona
Miami,FL
Summary
Results-driven professional with extensive experience in branch operations and customer relationship management. Known for strategic decision-making and cost control, ensuring profitability while fostering a culture of excellence through effective coaching and leadership.
Overview
4
4
years of professional experience
Work History
Flagship Assistant Branch Manager
Enterprise Mobility
Homestead-4116
04.2025 - Current
- Manage daily branch operations, ensuring high-quality customer service, efficient workflow, and vehicle readiness standards
- Drive revenue growth through proactive sales techniques, top-down selling, and maximizing booking opportunities
- Lead, coach, and develop team members through onboarding, one-on-ones, and performance reviews to improve results
- Maintain strong customer relationships by delivering excellent service, resolving concerns, and gathering feedback for continuous improvement
- Monitor and improve operational performance using daily huddles, reports, and key performance metrics
- Control costs and maximize profitability by managing receivables, claims, fleet utilization, and adherence to company policies
- Assist with staffing, scheduling, and performance development plans
Assistant Branch Manager
Enterprise Mobility
Cutler Bay-4180
06.2024 - 04.2025
- Manage daily branch operations, ensuring high-quality customer service, efficient workflow, and vehicle readiness standards
- Drive revenue growth through proactive sales techniques, top-down selling, and maximizing booking opportunities
- Lead, coach, and develop team members through onboarding, one-on-ones, and performance reviews to improve results
- Maintain strong customer relationships by delivering excellent service, resolving concerns, and gathering feedback for continuous improvement
- Monitor and improve operational performance using daily huddles, reports, and key performance metrics
- Control costs and maximize profitability by managing receivables, claims, fleet utilization, and adherence to company policies
Exotics Station Manager
Enterprise Mobility
Miami Airport-41MA
01.2023 - 06.2024
- Managed daily operations for a luxury/exotic vehicle rental branch, ensuring premium customer service and showroom-level vehicle presentation
- Delivered white-glove service to high-end clientele by anticipating needs, setting clear expectations, and providing personalized rental experiences
- Drove revenue through strategic upselling of luxury vehicles and services while maximizing booking opportunities and client retention
- Led and developed team members to uphold luxury brand standards through coaching, performance reviews, and hands-on training
- Built strong client relationships by resolving concerns professionally and gathering feedback to enhance the overall customer experience
- Optimized branch performance and profitability by monitoring key metrics, managing high-value assets, and ensuring efficient fleet utilization
Station Manager
Enterprise Mobility
Miami Airport-MIA
10.2022 - 01.2023
- Managed daily operations of a high-volume airport rental location, ensuring efficient workflow, fleet availability, and exceptional customer service
- Delivered fast, high-quality service in a time-sensitive environment, managing large customer volumes while maintaining accuracy and professionalism
- Drove revenue growth through effective sales strategies, maximizing bookings, upgrades, and ancillary product offerings
- Led, coached, and developed a team to perform in a fast-paced setting, focusing on productivity, service excellence, and operational standards
- Resolved customer concerns quickly and professionally, maintaining strong satisfaction scores in a high-pressure environment
- Optimized performance and profitability by monitoring key metrics, managing large fleet logistics, and controlling costs across daily operations
Management Trainee
Enterprise Mobility
Miami-MIA,4182,41M1
01.2022 - 10.2022
- Trained in daily operations of a airport rental location and homecity locations, supporting efficient workflow, fleet readiness, and customer service standards
- Delivered fast, high-quality customer service. handling high customer volume while maintaining accuracy and professionalism
- Developed strong sales skills by maximizing bookings, upgrades, and offering additional products
- Supported leadership team by learning to coach and motivate employees to meet performance and service goals
- Gained experience analyzing performance metrics and fleet operations to understand how to drive revenue and control costs
Education
Bachelor of Science - Public Relations, Advertising, And Communications
Florida International University
Miami, FL12-2021
Timeline
Flagship Assistant Branch Manager
Enterprise Mobility
04.2025 - Current
Assistant Branch Manager
Enterprise Mobility
06.2024 - 04.2025
Exotics Station Manager
Enterprise Mobility
01.2023 - 06.2024
Station Manager
Enterprise Mobility
10.2022 - 01.2023
Management Trainee
Enterprise Mobility
01.2022 - 10.2022
Bachelor of Science - Public Relations, Advertising, And Communications
Florida International University