Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aileen Diaz flores

Shafter,CA

Summary

Adaptable Fulfillment Associate with a solid background in customer experience and healthcare services. Skilled in cross-training, complaint resolution, and time management, contributing to improved operational efficiency and customer satisfaction across various departments.

Overview

3
3
years of professional experience

Work History

Fulfillment Associate

Amazon
Bakersfield, CA
02.2025 - 01.2026
  • Operated scanning equipment to track inventory and ensure accurate order fulfillment
  • Adapted quickly to changes in order volume and operational demands
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.

Customer Experience Associate (CEA)

Magellan Health
Bakersfield, CA
10.2023 - 08.2024
  • Assisted customers in navigating healthcare services, addressing inquiries with accuracy and empathy.
  • Verified insurance policies with patients and providers, explained coverage, and assisted with crisis management.
  • Reviewed and oversaw claims as well as authorizations for IP and OP services.

(FOC)BH Front Office Clerk

Omni Family Health
Bakersfield, CA
02.2023 - 09.2023
  • Managed patient check-in, check-out, scheduling, and updated information in the EHR system.
  • Coordinated appointment scheduling in person or over the phone and verified different kinds of insurance.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Originally in behavioral health, however, I was cross-trained in different departments, such as medical and obstetrics.

Education

Associate of Science - Liberal Arts

Bakersfield College
Bakersfield, CA
12-2022

Associate of Science - Administration of Criminal Justice

Bakersfield College
Bakersfield, CA
12-2022

Skills

  • Scheduling appointments
  • Medical terminology
  • Filing systems
  • Schedule and calendar management
  • Customer service
  • Complaint resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Fulfillment Associate

Amazon
02.2025 - 01.2026

Customer Experience Associate (CEA)

Magellan Health
10.2023 - 08.2024

(FOC)BH Front Office Clerk

Omni Family Health
02.2023 - 09.2023

Associate of Science - Liberal Arts

Bakersfield College

Associate of Science - Administration of Criminal Justice

Bakersfield College