Aileen Diaz flores
Shafter,CA
Summary
Adaptable Fulfillment Associate with a solid background in customer experience and healthcare services. Skilled in cross-training, complaint resolution, and time management, contributing to improved operational efficiency and customer satisfaction across various departments.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Amazon
2025.02 - 2026.01
- Operated scanning equipment to track inventory and ensure accurate order fulfillment
- Adapted quickly to changes in order volume and operational demands
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Customer Experience Associate (CEA)
Magellan Health
2023.10 - 2024.08
- Assisted customers in navigating healthcare services, addressing inquiries with accuracy and empathy.
- Verified insurance policies with patients and providers, explained coverage, and assisted with crisis management.
- Reviewed and oversaw claims as well as authorizations for IP and OP services.
(FOC)BH Front Office Clerk
Omni Family Health
2023.02 - 2023.09
- Managed patient check-in, check-out, scheduling, and updated information in the EHR system.
- Coordinated appointment scheduling in person or over the phone and verified different kinds of insurance.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Originally in behavioral health, however, I was cross-trained in different departments, such as medical and obstetrics.
Education
Associate of Science - Liberal Arts
Bakersfield College
Bakersfield, CA2022-12
Associate of Science - Administration of Criminal Justice
Bakersfield College
Bakersfield, CA2022-12
Skills
- Scheduling appointments
- Medical terminology
- Filing systems
- Schedule and calendar management
- Customer service
- Complaint resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fulfillment Associate
Amazon
2025.02 - 2026.01
Customer Experience Associate (CEA)
Magellan Health
2023.10 - 2024.08
(FOC)BH Front Office Clerk
Omni Family Health
2023.02 - 2023.09
Associate of Science - Liberal Arts
Bakersfield College
Associate of Science - Administration of Criminal Justice
Bakersfield College