Aileen Douglas
Killeen,TX
Summary
Administrative professional with extensive experience at Central Texas College, specializing in record management and customer service. Proficient in Microsoft Office and staff management, enhancing operational efficiency and ensuring compliance with documentation. Achievements include optimizing processes to exceed organizational goals. Certified as a clinical medical assistant and administrative assistant, with practical experience in a pediatric clinic.
Overview
13
13
years of professional experience
Work History
Receptionist
American Red Cross/ SAF Volunteer
Fort Cavazos, TX
10.2024 - Current
- Served visitors by greeting, welcoming, and directing them to the appropriate personnel
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered, screened, and forwarded incoming phone calls while managing telephone systems.
Administrative Assistant/Student Services Assistant
Central Texas College
Fort Cavazos, TX
08.2023 - 01.2025
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports, and scanned documents while maintaining the front desk and reception area in a neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted callers to identify and address needs, while fostering positive experiences.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Medical Support Assistant/Clinical Extern
Abc Pediatrics Fresno
Killeen, TX
07.2022 - 12.2022
- Verified accurate patient demographic and insurance information to enter the electronic medical system.
- Scheduled appointments for patients via phone and in person.
- Collected patient vital signs, weight, chief complaints, and pain assessment.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR. Document notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Supervisor
Teya Services LLC
Fort Cavazos, TX
03.2020 - 03.2022
- Managed scheduling, training, and inventory control.
- Guided employees in understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local, and company rules for safety and operations.
- Built strong operational teams to meet process and production demands.
- Produce SOPs to document workplace procedures, and optimize productivity through standardization.
Housekeeper
teya services LLC
Fort Hood, Texas
03.2013 - 03.2020
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Observed proper use of chemicals when cleaning various surfaces.
- Followed safety procedures when handling hazardous materials.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks.
Education
Medical Assistant - Medical Assistant
Cybertex Institute of Technology
Killeen, TX01-2023
Culinary Skills CC1 - Culinary Arts
Central Texas College
Killeen, TXSkills
- Clerical duties, providing vital assistance to patients,
- Process patient requests
- Accurate documentation of patient information
- Efficient Record Management
- comprehensive reporting skills
- Microsoft Office Suite proficiency
- Developed strong communication skills
- Handling phone and email communication
Languages
English
Full Professional
tagalog
Native/ Bilingual
Timeline
Receptionist
American Red Cross/ SAF Volunteer
10.2024 - Current
Administrative Assistant/Student Services Assistant
Central Texas College
08.2023 - 01.2025
Medical Support Assistant/Clinical Extern
Abc Pediatrics Fresno
07.2022 - 12.2022
Supervisor
Teya Services LLC
03.2020 - 03.2022
Housekeeper
teya services LLC
03.2013 - 03.2020
Medical Assistant - Medical Assistant
Cybertex Institute of Technology
Culinary Skills CC1 - Culinary Arts
Central Texas College
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