Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aileen Esparza-Hartley

South Elgin,IL

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

17
17
years of professional experience

Work History

Client Services Lead

Naehas, Inc
10.2015 - Current
  • Execute and manage end-to-end direct marketing campaigns, manage onboarding and initial configuration
  • Facilitate necessary communication regarding deadlines, new marketing initiatives, and general instructions from the customer to internal team
  • Manage recurring daily workflow and ensure the completion of all tasks in a timely manner
  • Conceptualize, develop, and implement process and product/platform optimizations.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Executed tactical and administrative responsibilities associated with their implementation plans.
  • Worked alongside the Implementation manager to track timelines and close sprints in a timely manner.

Proofreader/Copy Editor

RR Donnelley
08.2008 - 07.2015
  • Provided high quality proofreading of page content, product copy and pricing for all printed material including direct mail, circular work, brochures and store signage
  • I validated offers and cross-referenced data for various clients
  • Occasionally edited and/or wrote copy and provide copy changes as needed
  • Helped evaluate clients’ annotations and determine their needs and any issues that may arise on a day –to- day basis
  • Assisted in making workflows for the team as well as implantation of a digital workflow in 2012.

Advertising Coordinator/Project Manager

RR Donnelley
12.2006 - 08.2008
  • Worked as part of an on-site creative/production team at Ace Hardware
  • Was a key contact for all information to produce retail content and provided final content proofs and files to printers
  • Administered the C3 tool to place offers on circular pages for XML output to production artists
  • I assisted retailers with tracking proof changes through each cycle
  • Coordinated routing of jobs in order to maintain schedules and meet rigorous deadlines

Education

Bachelor of Arts - Spanish

Illinois State University

Skills

  • Excellent attention to detail and organizational skills Ability to produce independently in a team
  • Environment Possess strong listening skills and the ability to detect issues and solve them in a
  • Timely manner Excellent ability to learn computer software quickly and apply it to daily tasks
  • Decision-Making
  • G-Suite
  • MS Office
  • SAP Fit
  • Salesforce
  • Jira
  • Confluence

Languages

Spanish
Full Professional

Timeline

Client Services Lead

Naehas, Inc
10.2015 - Current

Proofreader/Copy Editor

RR Donnelley
08.2008 - 07.2015

Advertising Coordinator/Project Manager

RR Donnelley
12.2006 - 08.2008

Bachelor of Arts - Spanish

Illinois State University

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Aileen Esparza-Hartley