Daniel Rivera
KISSIMMEE,FL
Summary
Compassionate Case Manager experienced in homeless and housing environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
Work History
Case Manager/Outreach Team
Samaritan Resource Center
02.2024 - Current
- Assisted disadvantaged families with obtaining housing, employment and support resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Networked across camps to build new connections and make initial contacts with prospects.
Security
Kissimmee Youth Academy
04.2023 - 02.2024
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Prepared, processed and maintained forms, reports, and logs.
Customer Support Associate
JetBlue
06.2021 - 04.2023
- Provide primary customer support to internal and external customers, paying attention to special needs or wants.
- Assist multiple customers at a time on a Live Webchat.
- Data entry and answer broad variety of inquiries.
- Well versed in disability awareness for aviation.
- Trained in Interline and Codeshare booking systems(Interact/Sabre).
- Mentor my peers with system procedures and errors
- Respond to customer requests for products, services and company information.
- Offer advice and assistance to customers for missed flights and delays.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Trained to the highest point for the department.
- Acting supervisor on most night shifts.
Outside Marketing Representative
Marriott Vacation Club
06.2016 - 06.2021
- Built brand awareness in local market and increased penetration with proactive strategies.
- Contacted previous guests and potential visitors via email with information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked closely with guests, some VIP, with high degree of respect for privacy.
- Achieved monthly sales targets consistently by pursuing new business every day.
- Pursued new leads each month.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Cold-called leads and closed sales.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Assisted human resources professionals with workforce development.
Contracted Manager
Strategic Artifex
08.2014 - 09.2018
- Provided research and development on all types of products to showcase benefits and retain customers.
- Executed optimal research strategies to achieve goals for clients market.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading partners.
- Orchestrated testing for new products to expand market share and generate revenue.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2004
Skills
- Marketing
- Research and trend analysis
- Complaint resolution
- Inbound and Outbound Calling
- Microsoft Excel, Word, Power Point
- Customer service expert
- Bilingual
- Creative problem solving
- Staff education and training
Timeline
Case Manager/Outreach Team
Samaritan Resource Center
02.2024 - Current
Security
Kissimmee Youth Academy
04.2023 - 02.2024
Customer Support Associate
JetBlue
06.2021 - 04.2023
Outside Marketing Representative
Marriott Vacation Club
06.2016 - 06.2021
Contracted Manager
Strategic Artifex
08.2014 - 09.2018
High School Diploma -
Maynard Evans High School
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